Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Postbank in Austria faces challenges with stability, functionality, and customer service, with a calculated overall consensus of 58%. The Delivery of Postbank has a mixed reputation, offering some efficient services but also facing challenges with limited branch availability and IT issues, with a calculated overall consensus of 52%. The Customer Service of Postbank needs improvement, with a calculated rating of 65%, due to issues such as lack of transparency, long wait times, and inattentive staff. The Communication and Website of Postbank also need enhancements to provide better customer support and user-friendly interfaces. The Return Policy has overwhelmingly negative reviews, indicating a need for improvement in addressing customer concerns and providing a more satisfactory experience.
Produkt
Postbank in Austria has received a lot of negative feedback, with issues such as constant problems with BestSign, difficulty setting up online banking, lack of transparency in account deletion, and incompetence in account opening. There are also concerns about defective ATMs, non-functioning biometrics, and limited options for obtaining cash. Despite some positive feedback on quick and reliable service, the overall consensus is that Postbank has a lot of room for improvement in terms of stability, functionality, and customer service. (58%)
Lieferung
The Delivery of Postbank in Austria has a mixed reputation. Some customers experience issues with online banking setup, long waits for credit cards, disappearing documents, having to pay postage themselves, and a lack of functioning ATMs. However, there are positive aspects such as fast account closures, efficient service, and quick access to online accounts. Overall, the Delivery of Postbank in Austria faces challenges with limited branch availability, IT issues, and delayed transactions, but also offers some efficient services for customers. (52%)
Kundenservice
Der Kundenservice von Postbank hat einige Probleme und Herausforderungen. Kunden beschweren sich über fehlende Transparenz, unhöfliches Verhalten, lange Wartezeiten, inkompetente Mitarbeiter und mangelnde Professionalität. Viele Kunden berichten von Schwierigkeiten bei der Kontolöschung, fehlender Hilfe bei Kontoeröffnungen und unzureichender Unterstützung bei technischen Problemen. Es gibt auch positive Erfahrungen, wie freundliche Berater und schnelle Hilfestellungen, aber insgesamt scheint der Kundenservice der Postbank einige Verbesserungen zu benötigen. (65%)
Kommunikation
The Communication of Postbank in Austria has received mixed reviews, with customers citing issues such as lack of transparency, poor customer service, and difficulties with online banking. While some customers appreciate the helpfulness of specific staff members, others have faced challenges with communication and service quality. Overall, the Communication of Postbank has room for improvement in addressing customer inquiries and providing consistent and efficient support. (Calculated percentage: 65%)
Webseite
The Website of Postbank is facing some major issues, with customers complaining about difficulties with online banking setup, late issuance of tax certificates, the need to use multiple apps, limited information on account issues, constant re-login requirements, and outdated app technology. These problems have led to frustrations for customers, with some experiencing login issues, transaction errors, account disconnections, and difficulties accessing their accounts. The lack of communication on system disruptions, the complexity of multiple apps and security procedures, and the reliance on WiFi for logging in are also major drawbacks for customers. Despite offering detailed information on tax certificates and exemption orders, the website's functionality is hindered by technical glitches, outdated systems, and the lack of customer support options, making it challenging for users to manage their accounts effectively. Overall, the Postbank website needs significant improvements in its user interface, system reliability, and customer communication to enhance the overall banking experience for its users. (62%)
Rückgaberecht
The Return Policy of Postbank in Austria has received overwhelmingly negative reviews. Customers have reported issues such as ignored cancellations and continued charging of fees (50%), difficulties with installment payments (20%), challenges with closing accounts (10%), withholding of funds (10%), and overall poor service quality (10%). While no positive feedback was provided, it is clear that improvements need to be made in order to better serve customers and provide a more satisfactory return policy experience.
Über Postbank
Postbank ist eine deutsche Bank, die 1990 gegründet wurde und ihren Hauptsitz in Bonn hat. Ursprünglich als Tochtergesellschaft der Deutschen Bundespost gegründet, bietet die Postbank vielfältige Finanzdienstleistungen, einschließlich Girokonten, Sparanlagen, Kredite und Hypotheken. Ein wesentlicher Aspekt ihrer Geschäftstätigkeit ist die Bereitstellung von Finanzdienstleistungen für Privatkunden und kleinere bis mittlere Unternehmen. Im Jahr 2018 wurde die Postbank vollständig in die Deutsche Bank integriert und operiert seither als Marke innerhalb des Unternehmens.
Kontaktinformationen
Bundeskanzlerplatz 6
53113 Bonn
Deutschland