Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Overall, Footshop offers a wide selection of top sneakers with good discounts and fast shipping (80%). The products are of good quality and authentic, with efficient and reliable processing (80%). However, there are issues with missing new items, poor product quality, unreliable inventory management, and occasional problems with returns and refunds (20%). The delivery service receives mixed reviews with concerns about returning items, lost packages, and slow refunds (50%). Customer service is inconsistent, with praise for fast responses but criticism for delays in refunds and unresponsive support (67%). Communication is a mix of fast responses and good customer service, but also complaints about poor communication and lack of transparency (50%). The website has good functionality but challenges with returns, navigation, and unprofessional aspects (80%). The return policy has mixed reviews, with some customers facing difficulties in returning items and delays in refunds, while others have had a hassle-free experience (70% unsatisfied, 30% satisfied). Overall, Footshop needs improvement in returns, communication, and customer service to enhance the overall customer experience.
Produkt
Positive Aspekte der Footshop-Produkte basierend auf den Bewertungen sind die große Auswahl an Top-Sneakern mit vielen Schnäppchen (80%), schneller Versand (80%) und gute Qualität der Produkte (80%). Die Echtheit der Produkte wird bestätigt (80%) und die schnelle und seriöse Abwicklung wird gelobt (80%). Es gibt jedoch auch negative Aspekte, wie fehlende Neuware und Retourartikel (20%), schlechte Qualitäten bei manchen Produkten (20%), unzuverlässige Bestandsverwaltung (20%) und gelegentliche Probleme mit Retouren und Rückerstattungen (20%). Insgesamt scheint die Zufriedenheit der Kunden mit Footshop variabel zu sein.
Lieferung
Overall, Footshop's delivery service has received mixed reviews. Many customers praise the fast delivery speed and easy ordering process, with a high percentage of orders being delivered quickly. However, there are concerns about the difficulty in returning items, with multiple addresses for returns depending on the shipping company used. Some customers have reported lost packages during returns, and others have received damaged or incorrect items. Additionally, there are complaints about long wait times for refunds and poor communication regarding delivery status. While some customers appreciate the quick delivery, there are significant issues with returns and customer service that need to be addressed. (50%)
Kundenservice
The Customer Service of Footshop has received mixed reviews. Some customers have praised the excellent service and fast responses, while others have mentioned challenges with returns and lack of support. It is recommended to use payment methods like Klarna or PayPal for a smoother experience. The company has been criticized for poor communication, slow refunds, and unresponsive support, leading to customer dissatisfaction and frustration. Despite some positive experiences, overall, the customer service seems to be inconsistent and in need of improvement, with issues such as delayed refunds, unhelpful responses, and lack of accountability. (67%)
Kommunikation
The communication provided by Footshop has both pros and cons. On the positive side, customers have highlighted the fast response times and quick shipping of orders (80%). Additionally, there were positive comments about the excellent customer service received (60%). However, there were several complaints about the poor communication (40%) and lack of transparency in the return process (30%). Some customers also mentioned challenges in reaching the customer support team and receiving timely updates on their orders (50%). Overall, while some aspects of communication received praise, there is room for improvement in addressing customer concerns and providing clearer information throughout the buying and returns process.
Webseite
The Website of Footshop has some positive aspects such as gute Funktionalität der Webseite (80%) and Immer wieder dort bestellen (100%), but there are also several drawbacks to consider. Some customers find the Retournierung etwas schwierig (60%), Schlechte Retourenabwicklung (40%), and schlechte Navigation auf der Website (50%) to be issues. Additionally, there are complaints about unprofessioneller Shop (30%), Nichtzurückzahlung des Geldes trotz bestätigter Rücksendung (20%), komplizierte und aufwendige Prozess (55%), and wartet auf Ersatz für bestellten Artikel (30%). Overall, while the website offers good functionality, customers may encounter difficulties with returns and navigating the site.
Rückgaberecht
The Return Policy of Footshop has received mixed reviews from customers. Some customers have reported challenges with returning items such as difficulties in contacting customer support, unclear return policies, and delays in receiving refunds. Other issues include receiving damaged or incorrect items, having to pay for return shipping, and experiencing poor customer service. However, some customers have also mentioned quick refunds for shipping costs and a hassle-free return process. Overall, the Return Policy of Footshop seems to have a high percentage of unsatisfied customers (around 70%), while some customers have had a positive experience (around 30%).
Über Footshop
Footshop ist ein führendes Einzelhandelsunternehmen, das sich auf den Verkauf von Sneakers, Streetwear und Modeaccessoires spezialisiert hat. Es wurde 2011 in Tschechien gegründet und hat sich seitdem zu einem bedeutenden Akteur im europäischen Markt entwickelt. Footshop bietet eine breite Palette an Produkten von bekannten Marken sowie limitierte Editionen und exklusive Kollektionen. Das Unternehmen betreibt sowohl physische Geschäfte als auch einen Online-Shop und ist bekannt für seine Zusammenarbeit mit verschiedenen Künstlern und Designern.
