Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. BAWAG P.S.K. offers a modern branch layout and friendly staff with good expertise and identification (45%), however, they face challenges with IT issues, unnecessary card blocks, and limited financial offers. The delivery service receives mixed reviews with praise for efficient service but criticism for long wait times and account closures (source: Austria). Customer service opinions vary with some customers complaining about unhelpful staff (70%) while others praise friendly service (30%). Communication is inconsistent (52%) with some describing unhelpful responses. The website is modern but has issues with online banking and customer service, resulting in a low rating of approximately 38%. The Return Policy is highly criticized for difficulties in refunds and account closures without consent, with only 10% satisfaction. Overall, BAWAG P.S.K. needs to improve customer service, communication, and online banking services for a better banking experience.
Produkt
BAWAG P.S.K. hat eine moderne Filialausstattung und freundliche Mitarbeiter, die hilfreiche Alternativen anbieten, um Probleme effizient zu lösen. Leider gibt es regelmäßige IT-Probleme, unnötige Kartenblockierungen und unzureichende Finanzierungsangebote. Trotzdem haben sie eine gute Fachkompetenz und Identifikation (45%).
Lieferung
The delivery of BAWAG P.S.K. has received mixed reviews from customers. Some have praised the well-equipped branches and efficient service, while others have criticized long wait times, account closures without warning, and delays in transactions. The separation from the Post was seen as a positive move by some, but others have faced difficulties with bank card transitions and account access. Limited branch availability in rural areas has also been a concern. Overall, the bank seems to have room for improvement in terms of customer service and communication, with a mix of positive and negative experiences reported by customers. (source: Austria)
Kundenservice
Bewertungen von BAWAG P.S.K.'s Kundenservice sind gemischt. Einige Kunden beklagen sich über mangelnde Hilfe, inkompetentes Personal und schlechte Erfahrungen in den Filialen (70%), während andere loben die freundlichen und kompetenten Mitarbeiter sowie den top Kundenservice (30%). Es scheint, dass die Meinungen über den Kundenservice weit auseinandergehen, mit einigen Kunden, die die Bank als die schlechteste bezeichnen, während andere sie als die beste in Österreich empfehlen.
Kommunikation
The Communication of BAWAG P.S.K. has mixed reviews with a lack of positive points. The bank's employees have been described as unhelpful, with some customers experiencing poor communication and unfriendly service. While some customers praise their top-notch customer service and friendly staff, others have reported long wait times, lack of support, and issues with online banking. Overall, the bank's communication is inconsistent and lacks transparency, with some customers feeling frustrated by the lack of helpful responses and difficulty in resolving issues. (52%)
Webseite
The BAWAG P.S.K. website has a modern design in branches that work well, making it easy to withdraw money. However, there are multiple issues with the online banking platform, such as not being able to access account statements online and frequent outages. The customer service is also lacking, with difficulties in reaching them and technical problems with the website. High fees and poor communication make for a less than ideal banking experience overall, earning the website a low rating of approximately 38%.
Rückgaberecht
The Return Policy of BAWAG P.S.K. has received overwhelmingly negative reviews, with only 10% of customers expressing satisfaction. Customers have reported difficulties in getting their money back, with some experiencing account closures without consent. Additionally, the lengthy response times for credit repayments and the lack of funds available over the weekend have frustrated many. The expensive and complicated process of involving a notary for returns has also been a common complaint. Overall, the Return Policy of BAWAG P.S.K. is considered unreliable and inefficient by the majority of customers.
Über BAWAG P.S.K.
BAWAG P.S.K. ist eine österreichische Bank und zählt zu den führenden Geldinstituten des Landes. Das Unternehmen wurde 1922 gegründet und hat seinen Sitz in Wien. BAWAG P.S.K. bietet eine breite Palette an Finanzdienstleistungen für Privat- und Geschäftskunden an, darunter Kontoführung, Kreditvergabe, Vermögensverwaltung und Versicherungsprodukte. Die Bank ist bekannt für ihre Innovationskraft und Kundennähe. Im Laufe ihrer Geschichte hat BAWAG P.S.K. mehrere Fusionen und Übernahmen durchgeführt, um ihre Marktposition zu stärken und ihre Produktpalette zu erweitern.