Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Verti in Austria is a reliable insurance company with good accessibility, clear explanations, and competent employees, earning a positive overall rating of 88%. Customers appreciate the quick and uncomplicated insurance services, efficient handling of inquiries and documents, and fast provision of necessary information. While there have been some complaints about poor coordination between insurance companies and long wait times, Verti is commended for its reliable service, fair pricing, and quick solutions. Improvements could be made in reducing wait times for customers and enhancing communication effectiveness.
Produkt
Verti's product offers good accessibility and clear explanation of processes, with competent employees (31%). Customers appreciate the quick and uncomplicated insurance services (23%). The efficient handling of inquiries and documents, as well as the fast provision of necessary information, are highlighted (15%). On the downside, some customers feel abandoned and report poor coordination between insurance companies (8%). However, overall, Verti is recommended for its reliable service, fair pricing, and quick solutions (23%).
Lieferung
The delivery of Verti in Austria has received positive feedback for its quick and uncomplicated insurance enrollment process, efficient handling of inquiries and documents, and fast provision of necessary information and contract terms. Customers appreciate the motivated employees, speedy deregistration and transfer processes, and overall efficient work ethic. There have been some complaints about long wait times and lack of response to emails, but overall, the insurance company is commended for its fast and hassle-free service. (88%)
Kundenservice
Verti's customer service has received positive feedback from customers, with competence and friendliness towards clients highlighted (75%). Customers appreciate the competent solutions provided for their questions and issues (80%). The accessibility and clear explanation of processes, as well as the expertise of the employees, have been praised by satisfied customers (85%). However, some customers have faced long wait times when trying to reach the customer service line, which may lead to frustration (40%). Overall, Verti's customer service seems to excel in providing competent and friendly assistance, but improvements could be made in reducing wait times for customers.
Kommunikation
Verti's communication receives mixed reviews, with many customers praising the company for being easily reachable and providing quick, clear explanations and competent employees. However, some have experienced long wait times and difficulties with unclear communication. While some customers appreciate the efficient handling of inquiries and prompt responses, others have complained about poor communication and unresponsive customer service. Overall, Verti seems to have room for improvement in terms of consistency and effectiveness in communication, with approximately 60% positive feedback and 40% negative feedback.
Webseite
Verti's website is user-friendly and easy to navigate, making it easy to manage insurance policies online (100%). Customers have not had any claims processed in the last few years (100%), but unfortunately, there is no online overview of contracts available (33%). The company is efficient, but it is challenging to reach them by phone (50%). One reviewer had a negative experience with KVZ insurance through Verti (0%).
Rückgaberecht
Based on reviews, verti's Return Policy has mixed feedback. On the positive side, customers appreciate the easy process of returning items (60%) and the quick refunds (50%). However, there are concerns about sudden price adjustments after threatening to cancel (70%) and the lack of reimbursement for incurred costs (80%). Overall, verti's Return Policy appears to have room for improvement in terms of transparency and fairness towards customers.
Über verti
Verti ist ein führendes Versicherungsunternehmen mit Sitz in Teltow bei Berlin. Das Unternehmen bietet faire und günstige Versicherungen mit Top-Leistungen an und ist einer der günstigsten Kfz-Direktversicherer Deutschlands. Verti wurde für seinen exzellenten Kundenservice und seine vertrauenswürdige Website von Kunden und unabhängigen Tests ausgezeichnet. Die Geschichte von Verti reicht zurück bis zur Direct Line Versicherung AG, die später in Verti Versicherung AG umbenannt wurde. Das Unternehmen hat sich zu einem der führenden Anbieter von Versicherungen für Autos, Motorräder, Lieferwagen und Wohnmobile entwickelt. Verti zeichnet sich durch digitale Prozesse und persönliche Beratung von Mensch zu Mensch aus, was es einzigartig im Vergleich zu seinen Mitbewerbern macht.
Kontaktinformationen
Rheinstraße 7A
14513 Teltow
Deutschland
