ShutterStock

ShutterStock hat eine intransparente Preisgestaltung und automatische Verlängerung von Abonnements, die zu ungewollten Abbuchungen führen kann. Die niedrige Auszahlung für Fotografen (15%) und die undurchsichtigen Abo-Praktiken (20%) machen die Plattform für Anbieter unattraktiv. Es gibt auch Probleme mit der Qualität der Bilder im Vergleich zu anderen Anbietern (10%), und Kunden haben Schwierigkeiten, Abos zu kündigen (25%). Allerdings bietet ShutterStock einen relativ guten Editor (5%) und künstlerische Möglichkeiten (5%), trotz der Kritik an der Ausbeutung von Künstlern (10%). Insgesamt ist die Plattform aufgrund der vielen Abo-Fallen und unbefriedigenden Kunden- und Anbietererfahrungen (20%) nicht empfehlenswert.

Shutterstock's delivery service has faced numerous complaints, with customers being automatically switched to yearly subscriptions, billed despite cancellation, and trapped in deceptive billing practices. The automatic conversion of trial subscriptions to regular plans, lack of transparency in renewal practices, and difficulty in canceling subscriptions have resulted in customers feeling deceived and cheated. The high costs of test subscriptions and lack of clear communication about automatic renewals add to the negative experience. While some users have reported issues with accessing paid content and unauthorized charges, others have labeled Shutterstock's practices as criminal and fraudulent. It is advisable to proceed with caution when considering a test subscription as customers have been forcefully pushed into regular subscriptions without clear consent. (42%)

Der Kundenservice von ShutterStock zeigt sich in den Bewertungen von verschiedenen Seiten. Einige Kunden loben die schnelle Reaktion des Supports und die Kulanz bei der Abonnement-Stop, während andere von unverschämtem Verhalten, Abzocke und schlechter Kündigungsabwicklung berichten. Die Erreichbarkeit des Supports wird sowohl positiv als auch negativ bewertet, ebenso wie die Transparenz bei Gebühren und Kündigungsbedingungen. Es scheint auch Probleme mit automatischen Verlängerungen und unberechtigten Abbuchungen zu geben. Insgesamt scheint der Kundenservice von ShutterStock gemischte Reaktionen zu erhalten, wobei die negativen Stimmen überwiegen. (70%)

Shutterstock's Communication has received a lot of negative feedback, with customers reporting unclear communication, misleading information, and difficulties in canceling subscriptions. Many customers have complained about being misled into automatic renewals and facing challenges with contacting customer support. Despite some positive feedback about quick responses from the customer service team, the overall lack of transparency and issues with billing practices have been major concerns for users. Overall, the Communication of ShutterStock seems to be lacking in clarity and transparency, causing frustration and distrust among customers. (73%)

Shutterstock's website has a wide variety of images available but has faced criticism for its unclear communication and automatic subscription model, leading to complaints of being a scam and difficulties in cancelling subscriptions. Customers have also reported issues with billing and lack of support, leading to distrust of the platform. However, some users have found the process of deactivating subscriptions to be easy. It is advised to use alternative platforms like pixabay, pexels, or unsplash for a more user-friendly experience. (63%)

ShutterStock's Return Policy has received a lot of negative feedback from customers, with complaints about high monthly fees, hidden automatic subscription renewals, difficulty in canceling subscriptions, and lack of transparency. Customers have reported being misled into yearly subscriptions, being unable to cancel free trial periods, and being charged hefty fees for early cancellations. Some customers have also faced issues with refunds, account deletions, and unauthorized charges. While some have found the process of deactivating subscriptions to be straightforward, others have had to resort to legal action to resolve their issues. Overall, ShutterStock's Return Policy seems to have serious shortcomings, with a calculated satisfaction rate of 25%.