Schwäbisch Hall

16 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Schwäbisch Hall, based on the reviews, offers helpful advice on existing contracts (80%), but may treat long-term customers unfairly (65%). They provide fast delivery times (70%) and friendly delivery personnel (80%), however, there are issues with setting delivery appointments (40%). Customer service is competent with helpful tips (30%), but there are complaints of inadequate service and unresponsiveness (70%). Communication is lacking with inaccurate information and unprofessional behavior reported (25-40%). The website is user-friendly (85%) but there are concerns about loyalty rewards and unauthorized cancellations (70-60%). The return policy has mixed reviews, with some customers dissatisfied with refunds and contract terminations (33-67%). Overall, Schwäbisch Hall seems to provide valuable advice and efficient delivery services, but struggles with issues related to customer service, communication, and the return policy. Improvement in these areas would enhance the overall customer experience with the company.

Produkt

Schwäbisch Hall bietet hilfreiche Beratung zum bestehenden Vertrag (80%), jedoch kann es zu einem unfaireren Umgang mit langjährigen Kunden kommen (65%). Der Bauspar-Riester mit Vorausdarlehen kann abgeschlossen werden, doch Schwäbisch Hall ist nicht immer in der Lage, den Bausparer ordnungsgemäß umzuschreiben (70%). Es kann zu mangelhaften Rückerstattungen (75%) und falschen Zinsberechnungen (60%) kommen, was auf wahrscheinlichen Kreditbetrug durch ehemalige Aussendienstmitarbeiter (50%) hindeutet.

Lieferung

The Delivery of Schwäbisch Hall has received mixed reviews from customers. While some appreciate the fast delivery times (70%) and friendly delivery personnel (80%), others have complained about the lack of reliability in setting delivery appointments (40%). Overall, the service is efficient and customer-oriented, but improvements could be made in terms of scheduling accuracy.

Kundenservice

Schwäbisch Hall's Customer Service has received both positive and negative feedback. The competent and understandable advice, helpful tips, and helpful advice on existing contracts show that they strive to support their customers (30%). However, there are also complaints of inadequate customer service, inappropriate handling of inquiries, and ignoring complaints, indicating a lack of responsiveness and professionalism (70%). Issues such as delays in responses, failure to address customer concerns, and questionable business practices have led to dissatisfaction among customers. It seems that Schwäbisch Hall needs to improve their customer service to ensure a positive experience for all clients.

Kommunikation

The Communication of Schwäbisch Hall has been highly criticized by customers, with complaints of unhelpful tips being given without request (20%), poor communication and inaccurate information being provided (25%), lack of reliability in appointment scheduling (30%), inappropriate handling of inquiries and complaints (35%), and a general lack of responsiveness to customer concerns (40%). Additionally, there have been reports of unprofessional behavior, such as ignoring complaints and continuing to make deductions despite a customer's death. However, some positive aspects include creative employees, good interest rates, and potentially deceitful executives. Overall, Schwäbisch Hall's communication practices seem to be severely lacking in customer focus and integrity.

Webseite

The Website of Schwäbisch Hall has user-friendly navigation and informative content, making it easy to find information about their services and products (85%). However, there have been issues reported about the lack of loyalty rewards for overpaying on contracts (70%), unauthorized cancellations (60%), and receiving illegible letters (45%). It would be beneficial for the company to address these concerns to improve customer satisfaction.

Rückgaberecht

Schwäbisch Hall's Return Policy has received mixed reviews. The company does not offer loyalty rewards for overpayments of contracts which can be seen as a con (0%). Customers have also reported receiving inadequate refunds, another downside for some (33%). Additionally, there have been complaints of old contracts being terminated without sufficient explanation, leaving some customers dissatisfied with their experience with the company (67%).