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ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. The website of Ivy & Ben offers a very modern showroom and an easy ordering process, making it convenient for customers to browse and purchase products. However, there are issues with missing installation instructions and incorrect product colors being displayed on the site. The customer service chat, especially with Kelsie, is top-notch and personalized, offering helpful assistance. Unfortunately, there are problems with incorrect deliveries, wrong opening hours listed, and unprofessional behavior from the company. The communication regarding delivery dates is lacking, with excuses given for delays and transport issues. Additionally, the return policy is inefficient, with long delays in replacement shipments and misleading advertising on the website. Overall, there are positives such as a user-friendly interface and helpful staff, but improvements are needed in product accuracy and customer service communication to enhance the overall experience. (45%)