HEMA

28 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. HEMA offers a wide range of products at reasonable prices, with excellent quality in designs and paper. The bamboo dinnerware and socks are of high quality as well. However, there are some issues with defective products and damaged deliveries, with customer service sometimes falling short. Despite this, HEMA provides good products at affordable prices, with fast delivery and secure packaging. The delivery service is a mixed bag, with fast and reliable shipping but some issues with split deliveries and pushy interactions. Free shipping for orders over 15 euros is a plus. Customer service has received mixed reviews, with some positive experiences but also complaints about unresponsiveness and slow refunds. Communication has room for improvement, with many customers unhappy about lack of responses. The return policy is also a mixed bag, with complaints about paying for returns and slow refunds. Overall, HEMA offers good products at competitive prices, but there are areas such as delivery, customer service, and communication that require improvement. (76%)

Produkt

HEMA bietet ein breites Sortiment an Produkten zu angemessenen Preisen, wobei die Qualität stimmt. Die Designs und Papierqualität sind hervorragend, besonders bei Dekoartikeln. Zudem sind Bambus Geschirr und Socken von hoher Qualität. Es gibt jedoch Probleme mit defekter Ware und beschädigten Lieferungen, wobei der Kundenservice manchmal nicht zufriedenstellend reagiert. Trotzdem bietet HEMA gute Produkte zu günstigen Preisen, mit schneller Lieferung und sicherer Verpackung. (76%)

Lieferung

The delivery service of HEMA in Austria is a mixed bag. On the positive side, customers can expect fast and reliable shipping, with some even experiencing very quick deliveries (25%). Additionally, free shipping is available for orders over 15 euros, making it a cost-effective option for many shoppers (50%). However, there have been reports of deliveries being split into multiple packages without notification, along with pushy customer service interactions (25%). Furthermore, some customers have received damaged or incorrect items, leading to a poor overall delivery experience (0%). Overall, while HEMA offers good products and competitive prices, the delivery process could use some improvement in terms of communication and handling of returned items.

Kundenservice

The customer service at HEMA has received mixed reviews. While some customers have had positive experiences with friendly and helpful staff, others have complained about a lack of response to emails, unprofessional behavior, and a slow refund process. In addition, there have been issues with demanding returns at the customer's expense, poor handling of damaged items, and long wait times for resolution of complaints. Overall, the customer service at HEMA seems to need improvement, with only around 40% of customers reporting positive experiences.

Kommunikation

The Communication of HEMA has received negative reviews with many customers complaining about the lack of response to emails and phone calls, long wait times for issue resolution, and unprofessional behavior. Despite some customers receiving automatic responses to their complaints, others were dissatisfied with the lack of refunds or information on their orders. However, some customers did praise the quick delivery and quality of products. Overall, HEMA's Communication seems to have room for improvement as they work on addressing customer concerns and streamlining their support system. (45%)

Rückgaberecht

The Return Policy of HEMA in Austria has received mixed reviews. Customers have complained about having to pay for returns, slow refund processes, and issues with receiving the correct refund amount. Some also experienced damaged or incorrect deliveries, with poor customer service exacerbating the situation. However, there are positive reports of timely processing of returns to balance out the negative feedback. Overall, the Return Policy of HEMA in Austria seems to have an average satisfaction rate of around 40%.