Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Andreas Apotheke in Austria offers a wide selection of products at competitive prices, particularly with their Eigenmarken products being significantly cheaper. Customers praise the quick and reliable delivery and the fair prices, but there are concerns about the ordering process, unreliable delivery, and damaged goods upon arrival. The customer service has received mixed reviews, with some customers praising its reliability and helpfulness while others have complained about delays and unfriendly service. Overall, the pharmacy seems to have strengths in product variety and pricing, but improvements could be made in customer service, communication, and product delivery. (70%)
Produkt
Based on the reviews, the Andreas Apotheke offers a top Preis/Leistung ratio with their Eigenmarken products being significantly cheaper (70%), but some customers have had difficulties with the ordering process and unreliable delivery (30%). The selection is large and the prices are fair, with original packaging for medications (80%), but there have been issues with packaging quality and damaged goods upon arrival (20%). The online platform accepts only a few payment methods, and some customers have had negative experiences with the payment process and delays in delivery (50%). While there are positive comments about the quick and reliable delivery (90%) and good quality products at a good price (80%), there are also concerns about misleading advertising, delayed shipments, and unsatisfactory business practices (20%). Overall, the Andreas Apotheke seems to offer a variety of products at competitive prices, but improvements could be made in terms of customer service and product delivery.
Lieferung
Die Lieferung von Andreas Apotheke hat gemischte Bewertungen erhalten. Einige Kunden loben die schnelle Lieferung mit der österreichischen Post, während andere über verzögerte Lieferungen ohne Sendungsverfolgung oder beschädigte Verpackungen klagen. Die Teillieferung von Artikeln und Probleme mit Zahlungsdienstleistern wie Klarna sind ebenfalls häufige Probleme. Trotzdem scheinen Produktqualität und Preis-Leistungs-Verhältnis zufriedenstellend zu sein, obwohl die langen Lieferzeiten und unzuverlässigen Zustellungen die Besteller frustrieren könnten. (52%)
Kundenservice
The Customer Service of Andreas Apotheke has received mixed reviews, with some customers praising its reliability and helpfulness while others have complained about delays, unfriendly service, and communication issues. Some customers have had positive experiences with quick and smooth transactions, while others have faced difficulties with payment, delivery, and lack of communication. The availability of customer service via chat and phone has been mentioned, but there have been complaints about long wait times and high call charges. Overall, it seems that Andreas Apotheke's customer service could use improvement to address issues with communication, responsiveness, and customer satisfaction. (64%)
Kommunikation
Die Kommunikation der Andreas Apotheke ist uneinheitlich und uneffektiv, was zu Verwirrung und Missverständnissen führen kann (55%). Es gibt Probleme mit der Lieferzeit und der Erreichbarkeit des Kundenservice, was zu Frustration bei den Kunden führt (45%). Die Bezahlung über Klarna wird zwar als problemlos empfunden, jedoch gibt es Schwierigkeiten mit der Bestellbestätigung und der Kommunikation bezüglich Lieferverzögerungen (50%). Insgesamt scheint die Kommunikation der Andreas Apotheke unzuverlässig und verbesserungswürdig zu sein.
Webseite
Andreas Apotheke's website has received mixed reviews. Some customers have experienced issues with delivery, communication, and payment processing, while others have praised the website for being fast, reliable, and flexible. The website is based outside of Austria and does not offer shipment tracking, making it difficult for customers to track their orders. Additionally, some customers have had difficulties accessing the website and using the contact form. Overall, the website has its strengths and weaknesses, but it seems that the pharmacy is generally a reliable option for purchasing products. (60%)
Rückgaberecht
The Return Policy of Andreas Apotheke has received mixed reviews. Some customers have had issues with receiving the wrong product, missing capsules, and damaged items, with unhelpful customer service responses. However, there are also positive experiences where refunds were received promptly and transactions were smoothly handled. It appears that there is room for improvement in terms of handling returns and addressing customer complaints, as efficiency and communication seem to be inconsistent (60%).
Über Andreas Apotheke
Die Andreas Apotheke ist ein Apothekenunternehmen in Österreich, das ein breites Sortiment an Medikamenten und Gesundheitsprodukten anbietet. Das Unternehmen wurde vor mehr als 50 Jahren gegründet und hat seitdem einen exzellenten Ruf für qualitativ hochwertigen Service und Fachkompetenz aufgebaut. Die Andreas Apotheke ist bekannt für ihre professionelle Beratung und persönliche Betreuung der Kunden.