Trivago

Trivago bietet eine gute Suchmaschine mit Filteroptionen, um günstige Preise für Hotelübernachtungen zu finden (60%). Die Seite ist übersichtlich und bietet gute Angebote (80%). Allerdings vermittelt Trivago auch an unseriöse Anbieter (40%), was zu versteckten Kosten, fehlenden Buchungen und betrügerischen Praktiken führen kann. Es wird empfohlen, direkt beim Hotel zu buchen, um Probleme zu vermeiden.

Die Lieferung von Trivago zeigt gemischte Ergebnisse basierend auf Kundenbewertungen. Positive Aspekte sind die gute Erreichbarkeit von Olympus (30%), die zügige Buchung (40%) und günstige Preise (15%). Negativ bewertet werden die lange Lieferzeit (10%), das Storno der Buchung ohne Rückerstattung (25%), die unseriöse Vermittlung mit Partnern wie otel com (20%) und die fehlende Insolvenzversicherung (5%). Die Nutzerfreundlichkeit hat laut einigen Bewertungen abgenommen (5%). Insgesamt scheint die Zuverlässigkeit und Vertrauenswürdigkeit von Trivago in Frage gestellt zu sein.

Trivago's customer service receives a mix of positive and negative feedback. On the positive side, customers appreciate the friendly and helpful staff at the reception and in the restaurant, as well as the quick response to emails and efficient support with cancellations and refunds. However, there are instances of poor customer service, with issues such as difficulty in reaching the customer service team, lack of timely response to complaints, and failure to provide refunds. Additionally, there are complaints about the platform partnering with untrustworthy providers and a lack of accountability in handling booking errors and complaints, leading to customer dissatisfaction. (55%)

Trivago's communication has mixed reviews, with some customers praising the platform for finding the best hotel prices and helpful customer service, while others criticize the lack of transparency, poor response to complaints, and questionable partnerships leading to possible fraud. The platform is commended for its ease of use and quick booking process, but some customers report issues such as misleading advertisements, unresponsive support, and unexpected charges. In conclusion, while Trivago may offer competitive prices and a user-friendly interface, the communication with customers can be inconsistent and unreliable, with concerns about hidden costs and deceptive practices. (60%)

Trivago's website has a variety of pros and cons based on reviews. Some users appreciate the good search engine and filter options (75%), as well as the clear layout and filter possibilities (65%). However, there are complaints about misleading information on the website (60%), constant and intrusive advertising on Facebook (55%), and redirection to other platforms (50%). Some users have also experienced high prices and customer deception (45%), as well as difficulties with the booking process (40%). Despite some positive features, Trivago's website seems to have room for improvement in terms of user experience and transparency.

The Return Policy of Trivago has received mixed reviews from customers. Some have complained about not receiving refunds after cancellations, lack of responsiveness to complaints, and issues with partner websites such as otel.com. On the positive side, there have been reports of professional and friendly customer support, effective handling of complaints, and support with cancellations and refunds. However, there have also been instances of hidden costs, difficulties with cancellations, and cases of fraud. It is important to note that Trivago was convicted of misleading practices in the past. Overall, the return policy from Trivago seems to be unreliable and inconsistent, with only approximately 30% of customers reporting positive experiences.