Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. HUMANIC in Austria offers a wide selection of shoes and bags with good deals and expertise, but faces issues with product availability, fast shoe wear, short shoe lifespan, and lack of quality assurance. Customers have reported uncomfortable shoes, availability problems, and inconsistent customer service quality. While some customers praise fast shipping and friendly staff, there are also complaints about unreliable delivery, unprofessional behavior, slow response times, and poor communication. The website offers trendy shoes but has been criticized for misleading information and delivery issues. The return policy has mixed reviews, with some mentioning a short exchange period and slow processing of complaints. Overall, HUMANIC has strengths in product variety and some positive customer interactions, but needs improvement in quality control, customer service consistency, and communication. (72%)
Produkt
HUMANIC bietet eine große Auswahl an Schuhen und Taschen (60%) mit guten Angeboten (50%) und expertise (30%). Allerdings gibt es Probleme mit der Lieferbarkeit der Produkte (70%), schneller Abnutzung der Schuhe (80%), kurzer Lebensdauer der Schuhe (70%) und mangelnder Qualitätssicherung (90%). Kunden haben auch von unbequemen Schuhen berichtet (30%) und Problemen mit der Verfügbarkeit bestimmter Artikel (80%). Insgesamt scheint es eine Uneinigkeit in der Qualität der Produkte und des Kundenservice zu geben, daher ist es ratsam, vor dem Kauf im Geschäft zu überprüfen.
Lieferung
The Delivery of HUMANIC has mixed reviews, with some customers praising the fast shipping (50%) and convenience of having shoes delivered to their homes (25%). However, there are many complaints about unreliable delivery, including orders being cancelled despite product availability (15%) and slow delivery times (10%). Some customers also reported receiving incorrect or used items (5%). Overall, while there are positive aspects to their delivery service, there are also significant issues that need to be addressed to improve customer satisfaction.
Kundenservice
The Customer Service of HUMANIC in Austria receives mixed reviews. While some customers praise the friendly and knowledgeable staff as well as the helpful advice provided (30%), others complain about unprofessional behavior, slow response times, and inadequate handling of complaints (70%). Though some customers appreciate the assistance in ordering and delivering shoes, others have experienced issues with cancellations, returns, and refunds. Overall, the service seems to lack consistency and reliability, with some customers receiving excellent support while others feel let down by their interactions with HUMANIC's customer service team.
Kommunikation
The communication of HUMANIC has received mixed reviews, with some customers praising the friendly hotline employees, while others criticize the slow response time and lack of communication after ordering. Issues such as out-of-stock items despite confirmation, multiple order cancellations due to warehouse problems, and unprofessional behavior from staff members have been highlighted. Customers have also reported poor quality control, lack of empathy, and inefficient communication, leading to dissatisfaction and frustration. The company needs to improve communication practices to enhance customer satisfaction and address issues such as unclear order status, unavailability of products, and lack of responsiveness. (42%)
Webseite
The Website of HUMANIC has a wide range of trendy and eye-catching shoes available for purchase, making it a great option for online shoe shopping (50%). However, the website has been criticized for misleading product descriptions and advertising items that are not actually available for purchase (30%). Customers have also reported receiving used shoes in damaged packaging, indicating poor quality control and lack of care in the shipping process (20%). Additionally, issues with order processing, delayed deliveries, and incorrect address information have caused frustration for some customers (70%). Overall, while the website offers a good selection of shoes, improvements in customer service and quality control are needed to enhance the overall shopping experience for customers.
Rückgaberecht
The Return Policy of HUMANIC has received mixed reviews. While some customers have mentioned a short exchange period and unnecessary hassle with returns, others have highlighted issues such as slow processing of complaints and lack of quality assurance. Additionally, complaints have been made about the lack of flexibility and the requirement of a receipt for any form of customer service. The policy also seems to lack in terms of providing a satisfactory refund process, as some customers have experienced delays or inadequate compensation for cancellations. On the positive side, some customers have mentioned receiving used or dirty items, indicating a need for improvement in quality control and product inspection. Overall, the Return Policy of HUMANIC seems to have various weaknesses and areas for improvement %(25).
Über HUMANIC
HUMANIC ist ein österreichisches Schuh- und Accessoire-Handelsunternehmen, das 1907 gegründet wurde. Es gehört zur Leder & Schuh AG und betreibt über 200 Filialen in Europa. HUMANIC bietet hochwertige Schuhe, Taschen und Accessoires für Damen, Herren und Kinder an. Das Unternehmen legt großen Wert auf modische Vielfalt und aktuelle Trends.