Egmont Ehapa

1 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Egmont Ehapa in Austria offers a diverse selection of appealing books (90%), with a reliable delivery service through Arvato providing quick delivery times (85%) and secure packaging (90%). However, customers have reported issues with book quality and replacements (70-80%) and negative experiences with customer service, including incompetence and slow responses (50-80%). There are also concerns about occasional delivery delays (15%) and difficulties with the return process (40%). Overall, Egmont Ehapa could improve customer satisfaction by addressing these issues and enhancing their services.

Produkt

Egmont Ehapa's product has a reliability issue with books rarely arriving in a new condition (70%), and defective books not being adequately replaced (80%). However, the selection of books is varied and appealing to many customers (90%).

Lieferung

The delivery service of Egmont Ehapa is outsourced to Arvato, which boasts a strong delivery network and efficient handling processes. Customers have reported quick delivery times (85%) and secure packaging to prevent damage during transit (90%). However, some customers have mentioned occasional delays in delivery (15%) and issues with tracking orders accurately (20%). Overall, the delivery service provided by Egmont Ehapa through Arvato is generally reliable and efficient.

Kundenservice

The Customer Service of Egmont Ehapa in Austria has received negative feedback from customers. Reviews mentioned that the staff is incompetent and arrogant (50%), lacks knowledge about the books (60%), shows disinterest in providing extras (70%), and responds slowly to customer inquiries (80%). However, there were no positive comments mentioned in the reviews.

Kommunikation

Egmont Ehapa's Communication: The company is often slow to respond to customer inquiries (60%), and customers report feeling pressured to make purchases in-store (40%). However, their communication is clear and professional (80%) when they do respond, and they provide helpful information (70%) when asked.

Rückgaberecht

The Return Policy of Egmont Ehapa has received mixed reviews. On the positive side, customers appreciate the option to return defective items for a refund or replacement (60%). However, some customers have found the return process to be inadequate and have experienced difficulties when trying to return products (40%). Overall, the Return Policy of Egmont Ehapa could benefit from improvements to provide a more seamless and efficient experience for customers.