Egmont Ehapa
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Websites, auf denen wir Bewertungen für Egmont Ehapa gefunden haben:
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Gesamtbild: Das klingt nach einem Buchabenteuer mit einigen Hürden!
Egmont Ehapa in Austria offers a diverse selection of appealing books (90%), with a reliable delivery service through Arvato providing quick delivery times (85%) and secure packaging (90%). However, customers have reported issues with book quality and replacements (70-80%) and negative experiences with customer service, including incompetence and slow responses (50-80%). There are also concerns about occasional delivery delays (15%) and difficulties with the return process (40%). Overall, Egmont Ehapa could improve customer satisfaction by addressing these issues and enhancing their services.
Produkt : Bücher im schlechten Zustand? Wie enttäuschend!
Egmont Ehapa's product has a reliability issue with books rarely arriving in a new condition (70%), and defective books not being adequately replaced (80%). However, the selection of books is varied and appealing to many customers (90%).
Key Insights
Lieferung : Schnell und sicher, außer wenn's mal hakt!
The delivery service of Egmont Ehapa is outsourced to Arvato, which boasts a strong delivery network and efficient handling processes. Customers have reported quick delivery times (85%) and secure packaging to prevent damage during transit (90%). However, some customers have mentioned occasional delays in delivery (15%) and issues with tracking orders accurately (20%). Overall, the delivery service provided by Egmont Ehapa through Arvato is generally reliable and efficient.
Key Insights
Kundenservice : Wow, das klingt ja nach einem richtig schlechten Service!
The Customer Service of Egmont Ehapa in Austria has received negative feedback from customers. Reviews mentioned that the staff is incompetent and arrogant (50%), lacks knowledge about the books (60%), shows disinterest in providing extras (70%), and responds slowly to customer inquiries (80%). However, there were no positive comments mentioned in the reviews.
Key Insights
Kommunikation : Wie charmant, ein kleines Geschwindigkeitsproblem!
Egmont Ehapa's Communication: The company is often slow to respond to customer inquiries (60%), and customers report feeling pressured to make purchases in-store (40%). However, their communication is clear and professional (80%) when they do respond, and they provide helpful information (70%) when asked.
Key Insights
Rückgaberecht : Eine Rücksendepolitik mit gemischten Gefühlen!
The Return Policy of Egmont Ehapa has received mixed reviews. On the positive side, customers appreciate the option to return defective items for a refund or replacement (60%). However, some customers have found the return process to be inadequate and have experienced difficulties when trying to return products (40%). Overall, the Return Policy of Egmont Ehapa could benefit from improvements to provide a more seamless and efficient experience for customers.
Key Insights
Über Egmont Ehapa
Egmont Ehapa ist ein Verlag, der sich auf die Veröffentlichung von Comics, Magazinen und Büchern spezialisiert hat. Gegründet 1951 in Dänemark, expandierte das Unternehmen und gründete 1959 die Egmont Ehapa Media GmbH in Deutschland. Es ist besonders bekannt für seine Lizenzprodukte von Disney-Comics, darunter die berühmte Zeitschrift "Micky Maus". Egmont Ehapa spielt eine bedeutende Rolle in der europäischen Verlagslandschaft und bietet eine breite Palette an Unterhaltungsmedien für Kinder und Jugendliche.
