Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. BookBeat in Austria offers a diverse selection of books and narrators with the ability to extend account duration, but requires a credit card for continued membership (75%). The service provides quick and helpful customer support, but some users face issues with billing, cancellation, and unclear recommendations (55%). While the website is easy to navigate and offers a wide selection, there are challenges in changing the language and canceling subscriptions without losing the free trial (30%). Improvements are needed in customer communication and subscription management to address the mixed experiences reported by customers (60%).
Produkt
The product of BookBeat has a good selection of books and narrators, making it a completely wonderful service (80%). The ability to extend the account duration is a big plus, but it requires a credit card number for continued membership (70%). However, there are some downsides such as the lack of access to certain books, additional costs for more listening time, and poor recommendations (60%). Users have also reported issues with billing and cancellation, making it overall a mixed experience for some (50%).
Lieferung
The Delivery of BookBeat in Austria has received mixed reviews. Some customers appreciate the quick and efficient service, with fast delivery and helpful customer support (40%). However, there are complaints about difficulties in canceling subscriptions, with some customers feeling that they are being charged unfairly (60%). Additionally, there have been reports of receiving spam emails and time limits on subscriptions, which may be off-putting for potential customers.
Kundenservice
The customer service of BookBeat has received a mix of positive and negative reviews. Some customers praise the fantastic, quick help they received, as well as the understanding of their needs. The service has been described as friendly, with clear information and quick responses. However, there are also complaints about difficulties in cancelling subscriptions, continuous deductions despite termination, and unclear billing processes. Overall, the customer service seems helpful and responsive, but improvements are needed in terms of subscription management and clarity in communication to address the issues raised by customers. (65%)
Kommunikation
BookBeat bietet ein breites Angebot an Büchern und Vorlesern sowie eine schnelle Hilfe, klare Informationen und eine gute Rückerstattungsrichtlinie. Jedoch erfordert es eine Kreditkartennummer für die fortgesetzte Mitgliedschaft, hat eingeschränkten Zugang zu Büchern und fehlt Telefon- und persönlicher Kundensupport. Obwohl es positive Kommunikation gibt, fehlt es an einem neuen System zur Berechnung der Zeit und es gibt Einschränkungen beim Wechsel zwischen Lesen und Hören. Insgesamt bietet BookBeat einen guten Service, ist aber nicht perfekt in der Kundenkommunikation.
Webseite
The BookBeat website offers a wide selection of books with good narrators, making it easy to navigate and find titles and authors (80%). However, the inability to change the language in the app, lack of Swedish dictionaries and encyclopedias, and difficulties in cancelling subscriptions without losing the free trial (20%) are major drawbacks. Additionally, some users have reported feeling misled by the free trial and experiencing challenges in cancelling subscriptions (40%). Overall, while the website has a good selection and features, improvements are needed in terms of customer service and subscription management.
Rückgaberecht
The Return Policy of BookBeat has received mixed reviews. Some customers have praised the good refund policy (20%), helpful customer service (10%), and ease of receiving a refund (10%). However, others have complained about difficulties in canceling subscriptions (20%), continuous billing despite cancellation (10%), and feeling misled by the company's subscription practices (10%). Overall, while the refund process seems to be efficient for some customers, there are concerns about the complexity of canceling subscriptions and ongoing charges.
Über BookBeat
BookBeat ist ein Streaming-Dienst für Hörbücher, der es seinen Abonnenten ermöglicht, eine breite Palette von Titeln auf ihren mobilen Geräten zu hören. Das Unternehmen wurde 2015 in Schweden gegründet und hat sich schnell zu einem der führenden Anbieter von Hörbüchern in Europa entwickelt. Mit einer großen Auswahl an Titeln in verschiedenen Genres und einer benutzerfreundlichen App bietet BookBeat seinen Kunden ein erstklassiges Hörerlebnis.