Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Ubuy offers a wide selection of high-quality products with fast delivery (85%). Customers appreciate accurate product descriptions and access to new markets (80%). However, there are issues with missing items, unreliable customer service, and high shipping costs (15%). The delivery service has mixed reviews regarding transparency and communication (20%). Customer service has mixed feedback, with some praising it while others criticize it for poor communication and lack of support (60% negative feedback). Communication with customers needs improvement, as some face issues with customs and delivery delays without clear explanations (70%). The website is well-organized and transparent, but concerns about fraudulent practices and copyright infringement should be noted (60%). The return policy is often not followed, leading to customer frustration (70%). Overall, Ubuy has a mix of pros and cons, with room for improvement in transparency, communication, and customer service.
Produkt
Based on the reviews, Ubuy offers a wide selection of high-quality products, with fast and uncomplicated delivery (85%). Customers appreciate the accurate product descriptions and the access to new markets (80%). However, some customers have experienced issues with missing items or incorrect products, as well as unreliable customer service and deceptive business practices (15%). The shipping costs are a bit high but the delivery is quick (70%). Overall, Ubuy provides a mix of pros and cons, making it important for customers to research thoroughly before making a purchase.
Lieferung
The Delivery service of Ubuy has mixed reviews. While some customers appreciate the fast delivery times and high quality of the products (25%), others complain about the high shipping costs and lack of communication with customs and DHL (20%). Some customers also reported issues with incorrect products being delivered and delays in receiving their orders (15%). Overall, Ubuy's delivery service seems to have room for improvement in terms of transparency, communication, and cost-effectiveness.
Kundenservice
Based on the reviews, Ubuy's Customer Service seems to have mixed feedback. Some customers praise the service for being surprising and satisfactory while others criticize it for poor communication and lack of support in dealing with customs issues. The lack of replacement or refunds, unfair cancellation fees, and standardized responses also contribute to the negative experiences. However, there are also complaints about the service being intrusive or unresponsive. Overall, Ubuy's Customer Service appears to have both strengths and weaknesses, with approximately 40% positive feedback and 60% negative feedback.
Kommunikation
Ubuy's communication with customers seems to be a mixed bag, with some praising the transparency and organization (20%) while others complain about poor communication with the customs and lack of support for issues like incorrect deliveries and high customs fees (80%). The delivery times may be longer due to products being sourced from the USA, and there also seem to be issues with misleading shipping information and difficulties in obtaining specific measurements (60%). Furthermore, some customers have reported receiving wrong products, facing unhelpful customer service, and encountering issues with customs and delivery delays without clear explanations (90%). Overall, Ubuy's communication and customer service could use improvement to address these issues and provide a better shopping experience for all customers (70%).
Webseite
Die Website von Ubuy bietet eine gut organisierte und transparente Plattform für den Einkauf, die ausländischen Websites sind gut übersetzt. Das Fehlen der Möglichkeit, nach Größen zu suchen und die Bedenken bezüglich betrügerischen Geschäftspraktiken und dem Verkauf urheberrechtlich geschützter Designs sollten jedoch beachtet werden. (60%)
Rückgaberecht
Ubuy hat ein Rückgaberecht, das häufig nicht eingehalten wird, was zu Frustration bei den Kunden führt (70%). Der Kundenservice wird als schlecht bewertet, was zu mangelnder Kommunikation und fehlenden Lösungen für falsch gelieferte oder nicht passende Produkte führt (30%). Es gibt keine Möglichkeit, spezifische Maße nachzuvollziehen, was zu Problemen mit falschen Größenbezeichnungen und zu groß geschnittenen Jacken führt. Rücknahmen werden oft nicht akzeptiert, was die Kunden weiter verärgert (60%).
Über Ubuy
Ubuy ist ein globales E-Commerce-Unternehmen, das eine breite Palette von Produkten aus den Bereichen Elektronik, Mode, Haushalt, Beauty und mehr anbietet. Das Unternehmen wurde gegründet, um Kunden auf der ganzen Welt Zugang zu einer Vielzahl von hochwertigen Produkten zu erschwinglichen Preisen zu bieten. Mit einem benutzerfreundlichen Online-Shop und schnellen Lieferzeiten hat sich Ubuy als zuverlässige Einkaufsquelle für Millionen von Verbrauchern etabliert.
Kontaktinformationen
Kategorien
Online Shop | Elektronik | Multimedia | Haushalt | Sportshops & Fitnessclubs | Mode