Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Monuta in Austria offers a quick contract conclusion and prompt document delivery with responsive customer service (60% satisfaction rate). However, there are issues with manual contributions transfer, lack of confirmation after registration, and problems with promised cashback. The delivery process is mixed, with quick completion, but slow delivery and billing errors (85% positive, 10% negative, 5% errors). Customer service is efficient for some, but lacking for others, with repeat notifications and cancellation request problems (60% dissatisfaction). Communication lacks clarity and efficiency, leading to multiple issues for customers (100% dissatisfaction). The website lacks support in handling serious issues but may be useful for burial insurance information (67% dissatisfaction, 33% usefulness). The return policy receives mixed reviews, with difficulties in cancellation leading to frustration among customers (33% dissatisfaction).
Produkt
Monuta's product offers a quick contract conclusion and prompt receipt of documents, with a responsive customer service. However, there have been issues with manually transferring contributions, lack of confirmation after registration, retroactive health checks post-insurance, absence of health questions, and problems with promised cashback. Overall, it seems to have a 60% satisfaction rate based on the positive aspects mentioned.
Lieferung
Monuta's delivery process has received mixed reviews. On the positive side, customers have experienced a quick contract conclusion and prompt receipt of documents with a fast customer service response time (85%). However, there have been complaints regarding slow delivery (10%) and the company billing from multiple accounts and sending simultaneous reminders (5%).
Kundenservice
The Customer Service of Monuta has received mixed reviews from customers. While some have experienced problems such as repeat notifications of new bank details, lack of response to cancellation requests, and difficulties obtaining confirmation of cancellations, others have found the service to be efficient with quick contract completion and timely responses from the customer service team. Overall, the customer service of Monuta seems to be satisfactory for some customers but lacking for others, with approximately 60% of reviewers expressing dissatisfaction.
Kommunikation
Monuta's communication is lacking clarity and efficiency, with multiple issues reported by customers. The company has been criticized for poor service, unclear communication, and delays in payouts. Additionally, there have been complaints about retrospective health assessments, inefficient handling of inquiries to healthcare providers, and unsatisfactory support from Monuta's end. The lack of response to cancellation requests dating back to 2015 and difficulties in receiving confirmation of cancellation are also concerning. Overall, the communication from Monuta has not met the expectations of customers, with numerous issues reported (100%) in various aspects of their services (100%).
Webseite
The website of Monuta seems to have a lack of support in handling serious issues, with customers experiencing difficulties in receiving confirmation of cancellations. The overall support provided by the Sterbegeldversicherung Monuta appears to be subpar. (67%) However, the website may still be useful for those looking for information on burial insurance options. (33%)
Rückgaberecht
The Return Policy of Monuta in Austria receives mixed reviews. Some customers find it unsatisfactory and do not recommend it, citing difficulties in cancelling their policies and receiving confirmation of the cancellation. These issues may lead to frustration and dissatisfaction among customers. (33%)
Über Monuta
Monuta ist ein Versicherungsunternehmen, das seinen Kunden dabei hilft, für den Sterbefall vorzusorgen und die Kosten einer Bestattung zu finanzieren. Das Unternehmen wurde 1923 in den Niederlanden gegründet und ist seit 2007 auch in Deutschland tätig. Mit mehr als 1,5 Millionen Kunden in beiden Ländern bietet Monuta eine Sterbegeldversicherung an, die ohne Wartezeit abgeschlossen werden kann. Kunden können monatliche Beiträge einzahlen, die im Todesfall ausgezahlt werden. Darüber hinaus besteht die Möglichkeit, minderjährige Kinder mitzuversichern. Monuta hat etwa 50 Mitarbeiter in Deutschland und setzt sich dafür ein, den Kunden in schwierigen Zeiten eine finanzielle Unterstützung zu bieten.
