Filiago

7 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Filiago bietet zuverlässigen Service zu einem angemessenen Preisniveau, mit schneller Bearbeitung von Verträgen und kompetenter Beratung (75%). Die Lieferung erfolgt schnell und effizient, mit genauen Updates in bester Satellitenabdeckung (100%). Der Kundenservice ist gemischt, mit schneller und flexibler Reparatur von Hardware, aber auch Kritik an fehlender Stornierungsmöglichkeit und mangelnder Kommunikation (60%). Die Website ist benutzerfreundlich, bietet jedoch Raum für Verbesserung bei der Rechnungsstellung und der Auftragsabwicklung (20%). Die Rückgaberichtlinie ist unflexibel und mit hohen Gebühren verbunden, was die Kundenbindung beeinträchtigen kann (100%).

Produkt

Filiago bietet zuverlässigen Service zu einem angemessenen Preisniveau, mit schneller Bearbeitung von Verträgen und kompetenter Beratung (75%). Allerdings sind die Kosten für die Hardware hoch und die Internetgeschwindigkeit kann begrenzt sein, während die Hardwarevermietung teuer und unflexibel ist (25%). Eine bessere Alternative wird in Starlink gesehen, da Filiago veraltetes und teures Equipment bietet und die Verbindung langsamer als bei Internet-Providern in anderen Ländern sein kann.

Lieferung

The Delivery of Filiago has a fast and efficient updating system in the best satellite coverage area, providing timely updates for customers (100%). However, some customers have experienced contract cancellations without prior notice, which can be concerning for those relying on consistent service (50%).

Kundenservice

Filiago's Customer Service has received mixed reviews. On one hand, they are praised for their quick and flexible handling of hardware repairs (90%), as well as their efficient processing of new and existing contracts (85%). However, they are criticized for their lack of acceptance of cancellations (5%), incorrect information provided by phone representatives (10%), and failure to inform customers about important changes (25%). While some customers appreciate their competent advice and professionalism (80%), others express a loss of trust in the company due to their inability to admit mistakes and the negative impact on customer acquisition (20%).

Kommunikation

Filiago's communication has its strengths and weaknesses. On the positive side, they provide quick processing of new and old contracts (80%). They also offer competent, solid, professional, and accommodating advice (90%). However, they fall short in informing customers about changes, as well as accepting cancellations, which can be frustrating for users (40%). Additionally, some customers have experienced slow connection speeds compared to internet providers in other countries (60%).

Webseite

Pro: Filiago's website is easy to navigate and has a user-friendly layout. The customer service team is helpful and responsive to inquiries. The website offers a wide range of satellite internet services for customers to choose from. Cons: Some customers have reported issues with billing, as invoices are sometimes difficult to understand or contain errors (25%). Some users have experienced delays in receiving their internet equipment after ordering online (15%). Overall, Filiago's website offers a good selection of services but needs to improve aspects of billing and order fulfillment for a better customer experience.

Rückgaberecht

The Return Policy of Filiago has some drawbacks, with 100% of customers stating that contract cancellations are unexpectedly difficult and not accepted. Additionally, 100% of customers found the hardware rental fees to be high and inflexible. On the positive side, 0% of customers mentioned a smooth and correct processing of returns, suggesting some level of reliability in this aspect. However, the majority of reviews indicate a lack of flexibility and customer-friendly practices in Filiago's Return Policy.