Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Eibmarkt has a wide selection of KNX components and offers fast delivery with products arriving as expected, receiving a 100% positive rating. The website is praised for its neat display and easy ordering process at 100%. However, there are concerns about quality issues in deliveries, wrong or missing items, and unfriendly customer service, receiving a rating of 60%. The return policy is efficient with fast refunds through Paypal but has been criticized for a lack of recognition of their own mistakes, with a 80% rating. In conclusion, eibmarkt provides a convenient shopping experience but needs improvement in quality control and customer service to enhance overall satisfaction (60%).
Produkt
eibmarkt bietet eine große Auswahl an KNX-Komponenten, schnelle Lieferung und Ware, die wie beschrieben ist. Kunden loben die gute Produktbeschreibung und die einfache Abwicklung. Allerdings gibt es Qualitätsprobleme bei Lieferungen, falsche Bestellungen werden behauptet und manche Kunden fühlen sich durch falsche Angaben getäuscht. Einige haben auch negative Erfahrungen mit vorzeitig geleerten Batterien gemacht. Insgesamt gibt es positive Wiederholungen von Einkäufen, aber auch Kritik an mangelnder Seriosität des Anbieters. (60%)
Lieferung
The delivery service provided by eibmarkt has both pros and cons. On the positive side, they offer fast and secure delivery with products arriving as expected and ordered (100%). They have a wide range of KNX components available for purchase (100%). However, there are some issues with wrong or missing items in deliveries, which can be frustrating for customers (30%). Additionally, there have been delays in delivery and installation at times, with some customers feeling misled by false information (40%). The shipping costs for returns are high, and there can be a long processing time for refunds (25%). Overall, while eibmarkt provides quick and reliable delivery for many customers, there are some areas where improvements could be made to enhance the customer experience.
Kundenservice
The Customer Service of eibmarkt is efficient in providing quick delivery, good communication, and confirmation of orders, with no issues in order status. However, there are concerns with unreliability, lack of attention to detail, and unfriendly service when errors occur on their end. They hesitate to provide full compensation for mistakes and may only offer partial compensation in the form of a short-term voucher. There is also a lack of willingness to acknowledge their errors, resulting in extensive discussions with customer service. Some customers have experienced unfriendly treatment and poor support, as well as delays in processing and lack of support after the purchase. Overall, there are mixed reviews, with some customers praising their service while others caution against using them due to issues with refunds and poor customer support. (75%)
Kommunikation
The communication of eibmarkt receives mixed reviews. Customers appreciate the fast delivery, good information transmission, and smooth order status updates. However, there are concerns about unfriendly customer service when errors occur on their end, along with a reluctance to acknowledge mistakes leading to lengthy conversations. Some customers also mentioned unclear and demeaning communication, as well as potential misleading information for sales tactics. Despite some negative experiences, others praise the company for positive repeat purchases, smooth transactions, and overall satisfaction. (60%)
Webseite
The website of eibmarkt offers a wide range of KNX components (100%) but has been criticized for attracting customers with false information (50%). However, the site is praised for its neat online display (100%) and simple ordering process (100%), making shopping easy and efficient. Overall, most customers find eibmarkt's website to be perfect (100%).
Rückgaberecht
The Return Policy of eibmarkt allows for a fast refund through Paypal (100%). However, the low willingness to recognize their own mistakes can lead to extensive return and dispute discussions with customer service (80%). There have been cases reported of exceeding the withdrawal period (60%). Despite some negative feedback, there are also customers who have had a perfect experience with the returns process (100%). However, some consider eibmarkt to not be a reliable provider for returns (40%).
Über eibmarkt
EIBMARKT GmbH ist ein führender Anbieter im Bereich Haus- und Gebäudeautomation sowie Elektromaterial. Das Unternehmen bietet eine breite Palette von Produkten zur intelligenten Steuerung von Gebäuden, darunter Systeme für Beleuchtung, Heizung, Belüftung und Sicherheitslösungen. EIBMARKT zeichnet sich durch ein umfangreiches Online-Angebot und eine hohe Verfügbarkeit von Komponenten aus. Das Unternehmen hat sich in den letzten Jahren durch seine Innovationskraft und qualitativ hochwertige Produkte einen hervorragenden Ruf erarbeitet.
