Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Raiffeisen in Austria offers a friendly and personalized service with quick responses to inquiries, up-to-date IT systems and apps, and a focus on customer orientation and excellent service (60%). However, the bank also faces challenges such as high account fees, loan approval issues, and inefficient processes (100%). While they provide a wide range of services with flexible hours and a broad customer offering (100%), there are drawbacks like delays in issuing replacement cards, high withdrawal and transaction fees, and inconsistent customer service in various branches (100%). The customer service experience is mixed, with some customers praising the friendliness and helpfulness while others criticise long wait times and lack of support (54%). The communicative services have also received mixed reviews, with some praising the advisors' competence while others highlight issues with communication efficiency and transparency (40%). The online banking experience is also polarizing, with limited functionality and difficult navigation for some, while others find it user-friendly (40%). The return policy is inflexible and disappointing for many customers due to account closures without warning, refusal of bank cards, and opaque contract terms, despite some positive experiences with quick issue resolution and reliable credit card services (30%). In conclusion, Raiffeisen in Austria offers a mix of positive and negative aspects in its services and customer interactions, requiring improvements in communication, transparency, and pricing to address customer concerns effectively.
Produkt
Raiffeisen bietet einen freundlichen und persönlichen Service sowie eine schnelle Reaktion auf Anfragen an. Die IT-Systeme und Apps sind gut funktionierend und auf dem neuesten Stand. Kunden loben die Bank für ihre Kundenorientierung und ihren hervorragenden Service. Allerdings gibt es auch Probleme wie hohe Kontogebühren, Probleme mit der Kreditvergabe und ineffiziente Prozesse im System. Insgesamt scheint die Bank gemischte Erfahrungen zu bieten, mit einigen positiven Aspekten, aber auch einigen negativen Aspekten. (60%)
Lieferung
Die Lieferung von Raiffeisen hat sowohl positive als auch negative Aspekte. Pro: Hervorragender Service und IT auf dem neuesten Stand (100%), flexible Öffnungszeiten und breites Angebot für die Kunden (100%). Contra: Verzögerungen bei der Ausstellung der Ersatzkarte (100%), hohe Auszahlungsgebühren und Abzockgebühren (100%), schlechter Kundenservice in verschiedenen Filialen (100%). Diese gemischten Bewertungen zeigen eine Uneinheitlichkeit in der Qualität der Dienstleistungen der Raiffeisenbank.
Kundenservice
Raiffeisen's customer service seems to be a mixed bag, with some customers praising the high level of customer friendliness and helpfulness, while others complain about long waiting times, lack of support from personal advisors, and high prices. Some customers have experienced issues with slow payouts, insufficient information from colleagues, and difficulties with online banking. Overall, Raiffeisen's customer service appears to be polarizing, with some customers feeling well-supported and others feeling let down by the lack of efficiency and communication. (54%)
Kommunikation
Raiffeisen Communicative services have received mixed reviews. While some customers praise the competent and friendly advice provided by advisors like Mr. Rattay (80%), others criticize the lack of communication regarding issues such as the new bank cards (20%) and unclear information on transactions (40%). The limited opening hours of Raiffeisen branches in rural areas (45%) and difficulties in reaching the bank by phone (55%) have also been highlighted. Overall, there is a need for improvement in communication efficiency and transparency to address customer concerns effectively.
Webseite
Raiffeisen's website has limited functionality, with unclear navigation and a small screen size (20%). The online platform lacks features, and accessing accounts can be difficult (15%). Some customers have experienced poor service quality and complicated online banking processes (10%). Additionally, the branch in Bregenz was deemed unprofessional and the customer service lacking (5%). However, some users find the website to be easy to use and navigate (10%). Overall, Raiffeisen's online banking experience receives mixed reviews, with some customers having a negative experience while others find it user-friendly. (40%)
Rückgaberecht
Raiffeisen's Return Policy has received mixed reviews from customers in Austria. The lack of interest on balances, sudden account closures without warning, refusal of bank cards, unmet offers, and opaque contract terms have frustrated many users. Additionally, the lack of transparency in pricing increases and strict document requirements have caused dissatisfaction. However, some customers have praised the quick resolution of transfer issues and reliable credit card service. Overall, Raiffeisen's Return Policy seems to be inflexible and disappointing, with some customers regretting their decision to bank with them. (30%)
Über Raiffeisen
Raiffeisen ist eine bedeutende österreichische Bankengruppe, die umfassende Finanzdienstleistungen bietet. Sie wurde im 19. Jahrhundert von Friedrich Wilhelm Raiffeisen gegründet und basiert auf genossenschaftlichen Prinzipien. Die RaiffeisenBankengruppe betreibt ein breites Netzwerk von Bankstellen in Österreich und international. Sie bietet Dienstleistungen wie Kontoführung, Kredite, Vermögensverwaltung und Unternehmensfinanzierung an. Raiffeisen ist auch in den Bereichen Versicherung und Investment tätig. Die Bankengruppe ist für ihre starke regionale Verankerung und ihre Nähe zu den Kunden bekannt.