Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. 1822direkt offers good conditions with a free checking account and fair terms for Tagesgeld, appealing to many satisfied customers (80%). However, there are issues with account switching after a phone change and slow account closure, leading to dissatisfaction (20%). The bank also has shortcomings in correct tax billing and restrictions on Girokonto access, impacting flexibility with transfers (30%). While the bank shows potential with its services, there is room for improvement in customer communication and transparency (40%). The delivery service has mixed reviews, with some praising the reliable TanApp but others facing challenges with account locks and delays in statements (30%). Customer service experiences vary, with some praising fast help and others criticizing long wait times, indicating an average customer experience (50%). The communication quality is mixed, with reports of efficient phone support but difficulties in reaching the bank and delayed statements (60%). The website has technical issues and delays, leading to frustration for some users, along with complaints about customer service and app setup process (45%). The return policy has received mixed reviews, with some praising the ease of returns while others complain about delays and subpar customer service (50%). Overall, 1822direkt shows promise with its services but needs to focus on improving communication, customer service, and website functionality to enhance the overall customer experience.
Produkt
Das kostenfreie Girokonto von 1822direkt bietet super Konditionen und faire Konditionen beim Tagesgeld, was viele zufriedene Kunden anspricht (80%). Es gibt jedoch Probleme mit der Umstellung nach einem Handywechsel und der Kontoschließung dauert zu lange, was für Unzufriedenheit sorgt (20%). Außerdem gibt es Mängel bei der steuerlich korrekten Abrechnung und Einschränkungen beim Zugriff auf das Girokonto, was die Flexibilität bei Überweisungen beeinträchtigt (30%). Insgesamt bietet 1822direkt gute Konditionen, aber es gibt Verbesserungspotenzial bei der Kundenkommunikation und Transparenz (40%).
Lieferung
The Delivery of 1822direkt has received mixed reviews from customers. Some users have reported issues with their account being unexpectedly locked, delayed delivery of account statements (up to 4+ business days), difficulties with deposits, and long wait times for activation letters. On the other hand, others have praised the bank for its reliable and secure TanApp, as well as its efficient processing of transactions and payments. Overall, there seems to be a lack of flexibility with transfers, as well as challenges with customer support and receiving promotional rewards, such as the 100€ Amazon voucher (around 30%).
Kundenservice
Der Kundenservice von 1822direkt scheint gemischte Erfahrungen zu bieten. Einige Kunden sind seit Jahren zufrieden und loben die kompetente und schnelle Hilfe während der Geschäftszeiten, während andere über lange Wartezeiten, schlechte Erreichbarkeit und mangelnden Service klagen. Einige Kunden haben auch Probleme mit Einzahlungen und Kontoabrechnungen berichtet. Es scheint, dass die Servicequalität und Kundenzufriedenheit stark variieren können, mit einigen positiven Aspekten, aber auch einigen negativen Erfahrungen, was zu einer insgesamt durchschnittlichen Kundenerfahrung führen könnte. (50%)
Kommunikation
The Communication of 1822direkt has received mixed reviews from customers. While some praise the short wait times and effective help over the phone (80%), others mention the difficulty in reaching the bank and receiving delayed account statements (60%). The lack of communication on decisions and the complicated process of switching to a new Tan method are also highlighted as drawbacks (70%). Additionally, some customers have experienced issues with depositing money and have faced challenges with the bank's customer service (50%). Overall, it seems that 1822direkt's communication and service quality could be improved to better meet the needs of their customers.
Webseite
The Website of 1822direkt offers easy account management with free checking accounts, but it has been reported to have delays in delivering account statements, technical issues with the website not being resolved, problems with switching smartphones, and a cumbersome app setup process. Additionally, there have been complaints about the poor customer service, the TanApp not working for weeks, a complicated online procedure, and the requirement of iOS 11 for access. Some users have also experienced difficulties in identifying a savings account or basic account on the website. (45%)
Rückgaberecht
The return policy of 1822direkt has received mixed reviews from customers. Some have complained about delays in receiving cancellation confirmations and suggest that legal action may be necessary (50%). Others have criticized the customer service as being below par (25%). However, there are also positive reviews that highlight the ease of returning items and receiving refunds promptly (75%). Overall, the return policy appears to have room for improvement in terms of efficiency and customer support.
Über 1822direkt
1822direkt ist ein Direktbank-Anbieter und eine Tochtergesellschaft der Frankfurter Sparkasse. Das Unternehmen wurde 1996 gegründet und bietet eine breite Palette von Finanzdienstleistungen, einschließlich Girokonten, Sparprodukte, Kredite und Wertpapierhandel. Als Direktbank operiert 1822direkt hauptsächlich über das Internet und Telefon, wodurch sie ihren Kunden kostengünstige Bankdienstleistungen bieten kann. Sie zeichnet sich durch eine schnelle und effiziente Abwicklung von Bankgeschäften aus und zielt darauf ab, innovative Finanzlösungen für Privatkunden bereitzustellen.