Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Tennis Point in Austria offers a wide selection of high-quality products at competitive prices, with fast shipping and excellent customer service (85%). The knowledgeable and friendly staff provide a great shopping experience, both in-store and online, with a good overview of products and easy ordering process (90%). However, there are some issues with communication, return policy, and customer service that could be improved to enhance overall customer satisfaction (55%).
Produkt
Tennis Point bietet eine große Produktauswahl von hoher Qualität zu guten Preisen, mit schnellem Versand (85%). Das Geschäft hat kompetente Mitarbeiter, die eine freundliche und fachkundige Beratung bieten (90%). Das Einkaufserlebnis ist herausragend, mit inspirierender Stimmung im Geschäft und professionellen Beschreibungen der Produkte (95%). Es gibt eine große Auswahl von Testschlägern und Tennissachen, sowie eine einfache Online-Bestellung und gute Übersicht der Ware (90%). Der einzige Nachteil ist die Begrenzung auf einen Gutschein pro Bestellung und ein Vorfall von unehrlichem Verhalten (85%). Insgesamt bietet Tennis Point hochwertige Produkte, eine große Auswahl und exzellenten Service.
Lieferung
The Delivery service of Tennis Point in Austria receives mixed reviews from customers. On the positive side, many customers appreciate the fast and reliable delivery service, with some noting prompt and accurate delivery. Some customers also highlight the good quality of tennis products and competitive prices. However, there are also several complaints about issues such as multiple shipping charges, delayed deliveries, and difficulties with returns and refunds. Overall, the delivery service of Tennis Point in Austria seems to excel in speed and quality but could benefit from improvements in addressing customer concerns and streamlining the returns process. (65%)
Kundenservice
Tennis Point's customer service has received mixed reviews. While some customers have praised the friendly and knowledgeable staff, prompt delivery, and easy returns process, others have complained about unfriendly responses, late email replies, and difficulty in contacting the customer service team. The lack of flexibility in certain situations and issues with refunds and communication have also been reported. Overall, the customer service at Tennis Point seems to be efficient but with room for improvement to better address customer concerns and provide timely assistance. (60%)
Kommunikation
Tennis Point's communication receives mixed reviews, with some customers experiencing late responses to emails, sudden order cancellations, and difficulties in contacting customer service. On the positive side, the online ordering process is simple, with a good display of products and quick delivery times. However, there are concerns about dishonest behavior, unresponsive communication, and inaccurate information regarding stock availability. Overall, Tennis Point's communication can be inconsistent and may benefit from more transparency and responsiveness to customer inquiries. (50%)
Webseite
The Tennis Point website offers a simple online ordering process and a good overview of products, with a wide range of items available (80%). Customers appreciate the easy navigation and display of products, as well as the efficient ordering process both online and in-store. The staff, both in-store and online, are highly praised for their top-notch service. However, some customers have reported issues with emails regarding transport damages being ignored (10%). Another downside is the lack of a dedicated app for the website (10%). Overall, Tennis Point provides a comprehensive selection and fast delivery, but could improve customer communication regarding transport.
Rückgaberecht
The Return Policy of Tennis Point in Austria has both pros and cons. On the positive side, many customers appreciate the prompt and reliable delivery, as well as the straightforward return and refund process, with some reporting hassle-free exchanges and quick processing of returns (60%). However, there are also negative aspects to consider, such as the requirement of a printer for easy returns, long wait times for refunds, and some customers experiencing difficulties with returns and refunds, including suspicions of fraud and issues with receiving refunds for unused vouchers and remaining balances (40%).
Über Tennis Point
Tennis-Point ist ein führender Anbieter von Tennisausrüstung, -bekleidung und -zubehör. Das Unternehmen wurde 1999 gegründet und hat sich seitdem zu einem wichtigen Akteur im Tennisfachhandel entwickelt. Tennis-Point bietet eine breite Palette von Produkten für Spieler aller Leistungsstufen, von Anfänger bis Profi. Das Sortiment umfasst Tennisschläger, Bälle, Bekleidung, Schuhe und weiteres Zubehör renommierter Marken. Durch einen gut strukturierten Online-Shop und zahlreiche Fachgeschäfte in verschiedenen Ländern, darunter auch Österreich, gewährleistet Tennis-Point einen umfassenden Service und kompetente Beratung für Tennisenthusiasten.
Kontaktinformationen
Hans-Böckler-Str. 29-35
33442 Herzebrock-Clarholz
Deutschland
