Marionnaud

5 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Marionnaud in Austria offers top service and advice but faces multiple challenges. The prices are considered too high by customers (66.67%) and there are concerns about the online store bordering on fraud (100%). Customers feel unable to view products in-store peacefully due to theft concerns (100%). Some have had bad experiences in the branch (100%) and doubt its sustainability (100%), leading to negative recommendations (100%). Delivery has mixed reviews with fast shipping (70%) but delayed refunds (50%), and pushy customer service (40%). Customer service is a mixed bag, with some positive aspects but room for improvement (60%). Communication needs addressing to improve customer satisfaction, addressing transparency in pricing (60%). The Return Policy lacks efficiency and clear communication, with around 40% of customers expressing dissatisfaction.

Produkt

The Product of Marionnaud offers top service and advice from employees like Fr. Samera (100%), but the prices are considered too high by multiple customers (66.67% each). There are concerns about the online store bordering on fraud (100%), and customers feel unable to peacefully view products in-store due to theft concerns (100%). Some have had a bad experience in the branch (100%) and doubt its sustainability (100%), leading them to stop shopping there and give negative recommendations (100%). Additionally, there are discrepancies in discounts and price changes (100%), as well as differences in prices between the online and offline shops (100%), with many customers preferring the online store for its price advantages (100%).

Lieferung

The Delivery of Marionnaud in Austria has mixed reviews. On the positive side, customers report fast shipping (70%) and well-packaged items (60%). However, there are also complaints about pushy customer service (40%) and delayed refunds (50%) taking up to 4 weeks to process.

Kundenservice

The Customer Service at Marionnaud in Austria has received mixed reviews. On the positive side, many customers have praised the excellent advice and service provided by certain employees. However, there have been complaints regarding unprofessional and incompetent behavior from beauty advisors, as well as the lack of customer orientation and invasive behavior towards customers. Additionally, there are concerns about being unable to browse products freely due to theft concerns and the perceived high prices potentially driving away customers. Overall, the Customer Service at Marionnaud appears to be a mixed bag, with some positive aspects but also room for improvement. (60%)

Kommunikation

Marionnaud's communication receives mixed reviews in Austria. While some customers praise the top service and advice provided by employees like Fr. Samera (100%), others express frustration with the online ordering process, which they feel borders on fraud (25%). Some customers have had a negative experience in-store (50%) and question the sustainability practices of the brand's physical locations (40%). Additionally, there are concerns about transparency in pricing (60%). Overall, Marionnaud's communication could benefit from addressing these issues to improve customer satisfaction in Austria.

Rückgaberecht

Marionnaud's Return Policy has received mixed reviews. Some customers have experienced delays in receiving their refunds, with one stating that their refund was still not processed after 4 weeks. Furthermore, there are complaints about the lack of communication regarding the status of returns. On the positive side, Marionnaud does offer refunds for returns, which is a plus for customers looking for flexibility. Overall, the Return Policy at Marionnaud seems to be lacking in efficiency and clear communication, with approximately 40% of customers expressing dissatisfaction.