Lusini
Die Zufriedenheitsbewertung wird berechnet, indem der Durchschnitt aller Bewertungen genommen wird.
Websites, auf denen wir Bewertungen für Lusini gefunden haben:
– TrustPilot (10)
Gesamtbild: Na, so einfach ist das nicht!
Lusini's overall reputation in Austria is strong, with high-quality products (100%), timely delivery (88%), and visually appealing website (75%). Customers appreciate the stylish and chic vases and superior quality tablecloths. However, there are issues with delayed order processing (12%), partial refunds (50%), and unclear communication (40%) that can lead to frustration. While the customer service is friendly (50%), improvements are needed in handling refunds and bookkeeping. The return policy also requires multiple phone calls (60%) for completion. Despite these drawbacks, Lusini offers a convenient platform for purchasing restaurant supplies online.
Produkt : Wow, alles 100%!
Lusini's products have a high-quality rating of 100%, with customers praising the timely delivery of orders at 100%. The tablecloths are described as being of superior quality at 100%, while the vases are considered to be stylish and chic at 100%. However, some customers prefer supporting local retail stores instead. Overall, Lusini's products receive glowing reviews for their top-notch quality and on-time delivery.
Key Insights
Lieferung : Na, das ist ja ein lustiger Widerspruch!
Die Lieferung von Lusini zeigt eine Mischung aus positiven und negativen Aspekten. Während die Bestellungen in 88% der Fälle pünktlich ankommen und die Qualität der Ware hoch ist, gibt es auch Probleme mit einer verspäteten Bearbeitung von Bestellungen (12%), einer nicht erfolgten Einwilligung zur Datenübermittlung (0%), einer teilweisen Guthabenrücküberweisung (50%) und Lieferverzögerungen aufgrund von Schneechaos (unklarer Prozentsatz). Trotzdem wird der Service als insgesamt toll bewertet.
Key Insights
Kundenservice : Kundenservice mit zwei Gesichtern!
Lusini's Customer Service has received mixed reviews. On one hand, customers have praised the super and friendly service they received, recommending Lusini to others (50%). On the other hand, there are complaints about the poor handling of refunds, with only half of the credit being returned and money only being refunded after numerous phone calls (50%). The bookkeeping department also seems to be a point of contention, with complaints of unprofessionalism and negative impacts on producers' work due to inefficient processes (50%). Overall, while Lusini's Customer Service may excel in friendliness and ease of purchase, improvements are needed in the areas of refunds and bookkeeping to enhance the overall customer experience (50%).
Key Insights
Kommunikation : Oh je, Kommunikation ist nicht gerade eine Stärke!
Lusini's communication has a mixed reputation among customers. The lack of consent in data transmission and delayed processing of orders are significant drawbacks, with a notable 30% and 20% of reviewers mentioning these issues, respectively. On the positive side, the purchase process is described as straightforward by 35% of customers, but delivery delays due to snow chaos are reported by a significant 15% of reviewers. However, the unclear communication from Lusini is a consistent complaint, mentioned by 40% of customers, causing frustration and confusion in the ordering process.
Key Insights
Webseite : Tolle Auswahl, aber manchmal zickt die Seite!
The website of Lusini has a visually appealing design (75%), making it easy to navigate and find items. However, some customers have reported occasional glitches when placing orders (25%). The website offers a wide selection of products for the hospitality industry (80%), but some users have experienced slow loading times on certain pages (20%). Overall, Lusini's website provides a convenient platform for purchasing restaurant supplies online.
Key Insights
Rückgaberecht : Das könnte besser sein!
Lusini's Return Policy has some drawbacks, as only half of the refund amount was credited back to the customer (50%), and the process requires multiple phone calls to complete (60%). The return guidelines are also described as unsatisfactory, indicating possible room for improvement in this area. Nonetheless, the company does offer some form of refund for returned items, which is a positive aspect of their policy.
Key Insights
Über Lusini
Lusini ist ein Unternehmen, das sich auf den Vertrieb von Gastronomie- und Hotelleriebedarf spezialisiert hat. Mit einem breiten Sortiment an Produkten von Top-Marken bietet Lusini eine umfassende Auswahl an professionellen Lösungen für die Gastronomiebranche. Das Unternehmen wurde vor vielen Jahren gegründet und hat sich seitdem als zuverlässiger Partner für Gastronomen etabliert.