Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Lusini's overall reputation in Austria is strong, with high-quality products (100%), timely delivery (88%), and visually appealing website (75%). Customers appreciate the stylish and chic vases and superior quality tablecloths. However, there are issues with delayed order processing (12%), partial refunds (50%), and unclear communication (40%) that can lead to frustration. While the customer service is friendly (50%), improvements are needed in handling refunds and bookkeeping. The return policy also requires multiple phone calls (60%) for completion. Despite these drawbacks, Lusini offers a convenient platform for purchasing restaurant supplies online.
Produkt
Lusini's products have a high-quality rating of 100%, with customers praising the timely delivery of orders at 100%. The tablecloths are described as being of superior quality at 100%, while the vases are considered to be stylish and chic at 100%. However, some customers prefer supporting local retail stores instead. Overall, Lusini's products receive glowing reviews for their top-notch quality and on-time delivery.
Lieferung
Die Lieferung von Lusini zeigt eine Mischung aus positiven und negativen Aspekten. Während die Bestellungen in 88% der Fälle pünktlich ankommen und die Qualität der Ware hoch ist, gibt es auch Probleme mit einer verspäteten Bearbeitung von Bestellungen (12%), einer nicht erfolgten Einwilligung zur Datenübermittlung (0%), einer teilweisen Guthabenrücküberweisung (50%) und Lieferverzögerungen aufgrund von Schneechaos (unklarer Prozentsatz). Trotzdem wird der Service als insgesamt toll bewertet.
Kundenservice
Lusini's Customer Service has received mixed reviews. On one hand, customers have praised the super and friendly service they received, recommending Lusini to others (50%). On the other hand, there are complaints about the poor handling of refunds, with only half of the credit being returned and money only being refunded after numerous phone calls (50%). The bookkeeping department also seems to be a point of contention, with complaints of unprofessionalism and negative impacts on producers' work due to inefficient processes (50%). Overall, while Lusini's Customer Service may excel in friendliness and ease of purchase, improvements are needed in the areas of refunds and bookkeeping to enhance the overall customer experience (50%).
Kommunikation
Lusini's communication has a mixed reputation among customers. The lack of consent in data transmission and delayed processing of orders are significant drawbacks, with a notable 30% and 20% of reviewers mentioning these issues, respectively. On the positive side, the purchase process is described as straightforward by 35% of customers, but delivery delays due to snow chaos are reported by a significant 15% of reviewers. However, the unclear communication from Lusini is a consistent complaint, mentioned by 40% of customers, causing frustration and confusion in the ordering process.
Webseite
The website of Lusini has a visually appealing design (75%), making it easy to navigate and find items. However, some customers have reported occasional glitches when placing orders (25%). The website offers a wide selection of products for the hospitality industry (80%), but some users have experienced slow loading times on certain pages (20%). Overall, Lusini's website provides a convenient platform for purchasing restaurant supplies online.
Rückgaberecht
Lusini's Return Policy has some drawbacks, as only half of the refund amount was credited back to the customer (50%), and the process requires multiple phone calls to complete (60%). The return guidelines are also described as unsatisfactory, indicating possible room for improvement in this area. Nonetheless, the company does offer some form of refund for returned items, which is a positive aspect of their policy.
Über Lusini
Lusini ist ein Unternehmen, das sich auf den Vertrieb von Gastronomie- und Hotelleriebedarf spezialisiert hat. Mit einem breiten Sortiment an Produkten von Top-Marken bietet Lusini eine umfassende Auswahl an professionellen Lösungen für die Gastronomiebranche. Das Unternehmen wurde vor vielen Jahren gegründet und hat sich seitdem als zuverlässiger Partner für Gastronomen etabliert.
