Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Klook in Austria offers tours that are not cancelled even in unfavorable weather conditions (90%), with great options for solo travelers (100%). While some products may not always be available (20%) and there have been issues with some tours and guides (30%), overall the company provides successful group tours (100%). Despite occasional location errors, the service generally works well (80%). However, there have been complaints about late and poor-condition buses for transfers (60%). The delivery process has been criticized for delays (50%), multiple stops causing a rushed experience (100%), and limited refund options only at the airport (0%). Customer service receives mixed feedback with 40% positive and 60% negative, showing room for improvement. Communication has been a challenge with low satisfaction rates (25%). The website has user-friendly booking features (100%), but contact and display issues (50%) and limited payment options (0%) have been noted. The return policy allows for quick refunds through PayPal (25%), but the airport-only refund process (40%) and delays without valid reasons (35%) have caused frustration for customers. Overall, Klook in Austria has both strengths and areas for improvement in their services.
Produkt
Klook oferă tururi care nu sunt anulate chiar și în condiții meteorologice nefavorabile (90%). Mulțumită pentru oferte și opțiuni posibile pentru călătorii singuri (100%). Totul a mers bine, cu tururi de grup reușite (100%), însă unele produse nu au fost disponibile (20%). Klook oferă transferuri ieftine, dar uneori autobuzele vin prea târziu și sunt în stare proastă (60%). Unele rezervări nu funcționează și s-au întâmpinat probleme cu ghidul turistic (30%). Uneori, se pot face greșeli de locație dar în general serviciul funcționează perfect (80%).
Lieferung
Despite some positive feedback about the service (25%), such as the easy booking process (0%) and good customer service (50%), there were many issues with the delivery of Klook. Some customers experienced delays in delivery (50%), with the bus arriving late (75%) and in poor condition (100%). Additionally, there were complaints about multiple stops in one journey (100%), leading to a rushed experience (100%). The lack of availability of the product (0%) and the inconvenience of only being able to receive refunds at the airport (0%) were also highlighted as drawbacks. Overall, the delivery of Klook in Austria seems to have room for improvement.
Kundenservice
Klook's Customer Service has received both positive and negative feedback. Some customers have appreciated the good service provided, such as prompt responses and assistance with refunds. However, others have criticized it for being unprofessional, difficult to contact, and slow to provide refunds. While some customers have experienced quick refunds through PayPal, others have had to endure long battles to recover their money. Overall, Klook's Customer Service seems to have a mixed reputation with about 40% positive feedback and 60% negative feedback.
Kommunikation
Die Kommunikation von Klook erhielt gemischte Bewertungen von Kunden. Positiv wurde das Angebot auf Trustpilot und das reibungslose Funktionieren bestimmter Touren erwähnt. Allerdings gab es auch viele negative Kommentare zu Schwierigkeiten bei der Kontaktaufnahme, unklarer Kommunikation, fehlenden Antworten auf E-Mails und falschen Versprechungen vom Kundendienst. Kunden bemängelten zudem die fehlende Zuverlässigkeit bei Reservierungen und Lieferungen. Insgesamt scheint die Kommunikation von Klook mit einem niedrigen Prozentsatz an zufriedenen Kunden zu kämpfen zu haben (25%).
Webseite
Die Website von Klook hat einige positive Aspekte wie eine einfache Buchung (100%), positiv Feedback auf Trustpilot (100%), und ein durch Paypal nicht angezeigter Wechselkurs (0%). Jedoch gibt es auch einige Nachteile wie Schwierigkeiten bei der Kontaktaufnahme (50%), Anzeigeprobleme bei Anunțurile (0%), Schwierigkeiten bei der Auswahl des Datums und der Anzahl der Reisenden (50%), Probleme mit der Auswahl der Ticketmenge (0%), eine schlechte Website (0%), verspätete Lieferung (0%).
Rückgaberecht
Klook's Return Policy has its pros and cons based on the reviews provided. On the positive side, there is buyer protection through PayPal with quick refunds facilitated (25%). However, refunds can only be processed at the airport, making the process difficult and leading to long battles for reimbursement (40%). Additionally, cancellations without a valid reason may occur, causing delays in receiving refunds (35%).
Über Klook
Klook ist ein globales Online-Reiseunternehmen, das sich auf die Buchung von Reiseerlebnissen, Aktivitäten, Attraktionen und Dienstleistungen spezialisiert hat. Gegründet im Jahr 2014 in Hongkong, hat sich Klook schnell zu einer führenden Plattform in der Reisebranche entwickelt. Die Mission des Unternehmens ist es, Reisenden weltweit dabei zu helfen, mühelos authentische und unvergessliche Erlebnisse zu entdecken und zu buchen. Klook bietet eine breite Palette von Angeboten wie Stadttouren, Eintrittskarten für Sehenswürdigkeiten, Transportdienstleistungen und vieles mehr, sowohl für individuelle Reisende als auch für Gruppen.