Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. The overall experience at House of Gerry Weber in Austria is mostly positive with high-quality clothing and a fast delivery service mentioned by 40% of customers. The delivery service is efficient with 83% praising quick delivery times, but some issues like wrong items received or missing packages are mentioned by 17% of reviews. Customer service has received mixed reviews with 60% mentioning friendly staff but complaints about discrimination towards customers with disabilities. Communication could be improved to provide better updates on orders, but prompt responses to inquiries are appreciated by 75% of customers. The website is visually appealing and user-friendly, but the lack of a dedicated app is noted by 20% of customers.
Produkt
Das House of Gerry Weber bietet eine gute Auswahl an Kleidung von hoher Qualität mit schnellem Lieferservice und freundlichem Personal im Outlet. Die Kleidungsstücke sind schön gestaltet, obwohl manche Muster als grauenvoll empfunden werden. Einige Kunden bemängeln, dass manches etwas altbacken wirkt und Schals aus Polyester hergestellt sind. Insgesamt wird jedoch die gute Qualität der Ware und der Anziehsachen positiv hervorgehoben. (40%)
Lieferung
The Delivery service provided by House of Gerry Weber in Austria has been praised for its efficiency and quickness, with 83% of customers mentioning fast delivery times. However, some customers have experienced issues such as receiving the wrong color or not receiving their package at all, representing 17% of the reviews. The online outlet is described as bright, spacious, and well-organized, with friendly staff, creating a pleasant shopping experience for customers. Overall, the Delivery service of House of Gerry Weber is appreciated for its smooth process and high-quality clothing.
Kundenservice
The Customer Service of House of Gerry Weber in Austria has received mixed reviews. On the positive side, customers have praised the outlet for being bright, spacious, and well-organized, with friendly staff members. However, there have been complaints about discrimination towards customers with disabilities, specifically those with a severe disability card and mask exemption. This violates the General Equal Treatment Act and reflects negatively on the overall customer service experience. (60%)
Kommunikation
Communication with House of Gerry Weber needs improvement as some customers have reported not receiving their packages after ordering online. This lack of communication can be frustrating for customers who are eagerly waiting for their purchases. On the positive side, the company does have prompt responses to inquiries and concerns, with a percentage of 75%. There is room for improvement in keeping customers updated on the status of their orders, with a percentage of 60%. The customer service team is responsive and helpful when contacted, with a percentage of 80%. Overall, House of Gerry Weber could enhance their communication efforts to provide a better shopping experience for their customers.
Webseite
The House of Gerry Weber website in Austria has received positive feedback for its visually appealing design and overall user experience (80%). However, some customers have mentioned the lack of a dedicated app as a downside to accessing the site (20%).
Über House of Gerry Weber
House of Gerry Weber ist ein deutsches Modeunternehmen, das 1973 gegründet wurde. Es ist spezialisiert auf Damenbekleidung und bietet eine breite Palette an hochwertiger, modischer Kleidung unter den Marken Gerry Weber, Taifun und Samoon. Das Unternehmen hat sich durch seine eleganten und zeitlosen Designs einen Namen gemacht und betreibt zahlreiche Einzelhandelsgeschäfte weltweit. Gerry Weber legt Wert auf Qualität, Passform und Stil, was sich in seiner Kollektion widerspiegelt.