Alternate

Die Produkt von Alternate hat eine schnelle Lieferung und gute Funktionalität (85%). Das Mainboard kann jedoch durch undichten AIO Wasserkühler beschädigt werden (10%). Die Ware entspricht den Erwartungen und wird in einwandfreiem Zustand geliefert (100%). Der Preis-Leistungs-Verhältnis ist top (100%), jedoch kann es zu unzureichender Schweißnaht bei bestimmten Artikeln kommen (5%). Insgesamt bietet Alternate eine zuverlässige Möglichkeit, Hardware online zu kaufen, mit guter Qualität und schnellem Versand.

The Delivery of Alternate is highly praised for its fast delivery times (95%), good packaging (90%), and reliable service (85%). Customers appreciate the quick processing and delivery of orders, as well as the competitive prices for shipping (80%). However, some customers mentioned issues such as lack of transparency in delivery times (50%), delayed deliveries (60%), and occasional wrong or damaged items (40%). Despite these drawbacks, many customers still recommend Alternate for its overall efficiency and professional handling of purchases.

Alternate bietet einen zuverlässigen Kundenservice mit freundlichem Support, professioneller Abwicklung von Käufen und hilfreicher Unterstützung bei Problemen vor Ort. Die einfache Bezahlung als Gast und gute Erklärungen zum Bestellprozess sind weitere Pluspunkte. Allerdings gibt es Verbesserungspotenzial hinsichtlich der Erreichbarkeit der Hotline, der Reaktionszeit auf E-Mails und der manchmal unprofessionellen Beschwerdebehandlung. Insgesamt zeigt sich ein gemischtes Bild, aber mit einigen positiven Aspekten (70%).

The communication of Alternate receives mixed reviews with some customers praising the fast delivery and good function of products (60%) while others complain about poor repair reports and lack of information on split shipments (40%). Additional vouchers and timely express delivery are seen as positives, but the lack of tracking, limited customer support hours, and unresponsiveness to emails are noted as drawbacks. Despite some negative experiences, overall, customers appreciate the quick processing of orders and informative updates on delivery status (70%).

The website of Alternate in Austria has a user-friendly interface, with a clear and organized webshop that makes it easy to find what you're looking for. The PC configurator is excellent, only showing compatible components. The ordering process is simple and straightforward, with fast delivery and good quality products. However, there have been some issues reported with account access and password changes, as well as the shipping label damaging the original box. Overall, customers find the website to be efficient, professional, and reliable. (80%)

The return policy of Alternate in Austria has both pros and cons. On the positive side, customers can receive a return label quickly and the returns process is uncomplicated, as mentioned by a satisfied customer. However, there are also some drawbacks such as customers not being able to cancel their purchase and a lack of communication in cases of defective products or delayed refunds, as reported by other dissatisfied customers. Overall, the return policy of Alternate has room for improvement in terms of customer service and efficiency, with approximately 60% positive feedback and 40% negative feedback.