Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Tom Tailor in Austria offers fast delivery (100%) and trendy jeans (100%) for customers seeking convenient clothing options. However, some may find the prices to be higher (30%) compared to other brands. The customer service has received mixed feedback with 60% negative and 40% positive reviews, highlighting areas for improvement. The communication and website experience also seem to have room for growth, with 25% and 70% negative feedback respectively. Overall, while Tom Tailor provides stylish products and fast delivery, there are concerns about customer service, communication, and website issues that need to be addressed for a better overall experience.
Produkt
Tom Tailor's product offers fast delivery (100%) and stylish jeans (100%), making it convenient for those looking for trendy clothing options. However, some customers may find the prices to be on the higher side (30%) compared to other brands.
Lieferung
Tom Tailor bietet eine schnelle Lieferung (100%) an, was positiv hervorgehoben wird. Leider gab es jedoch Berichte über Diskriminierung durch den Sicherheitsdienst und die Aufforderung zum Verlassen des Ladens trotz Maskenbefreiung (50%), was das Einkaufserlebnis trübt. Es scheint, dass die Kundenzufriedenheit je nach Situation variieren kann.
Kundenservice
According to the reviews, Tom Tailor's customer service in Austria receives a mix of negative feedback. Some customers reported experiencing discrimination and threats from the security staff, as well as being asked to leave the store despite being exempt from wearing a mask. The overall customer service was deemed poor by some, highlighting areas for improvement. Overall, the customer service at Tom Tailor in Austria seems to have room for growth, with 60% negative feedback and 40% positive feedback.
Kommunikation
Based on the reviews, the communication of Tom Tailor seems to be lacking. Customers have reported feeling discriminated against by the security staff and being asked to leave the store despite being exempt from wearing masks. There is a perception that negative experiences are being spread more than positive ones, and customers have even mentioned receiving threats from the security guards. This poor communication may lead to a negative reputation and customers sharing their bad experiences with others, potentially impacting the company's image and sales. Overall, the communication of Tom Tailor seems to be ineffective and may need improvement to address these issues. (25%)
Webseite
The website of Tom Tailor offers a wide range of fashionable clothing options for both men and women, with high-quality images that make it easy to browse through the collections. However, some users have reported receiving threats from the security team when encountering technical issues on the site. Overall, the website seems to provide a good shopping experience, but customer service may need improvement to address these issues. (70%)
Über Tom Tailor
Die Tom Tailor GmbH ist ein international tätiges Unternehmen im Bereich der Modeindustrie. Das 1962 gegründete Unternehmen hat seinen Sitz in Hamburg, Deutschland. Tom Tailor bietet eine breite Palette an Bekleidung, Accessoires und Lifestyle-Produkten für Damen, Herren und Kinder an. Die Marke positioniert sich im mittleren Preissegment und richtet sich hauptsächlich an modebewusste Konsumenten. Besonders bekannt ist Tom Tailor für seine casual und sportlichen Kollektionen. Das Unternehmen betreibt zahlreiche eigene Einzelhandelsgeschäfte und arbeitet zudem mit verschiedenen Großhandelspartnern und Online-Plattformen zusammen.