Flyer Alarm Sports

23 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Flyer Alarm Sports in Austria offers high-quality components such as Shimano gears and brakes (95%) and a long-lasting battery with free replacement within the warranty period (100%). However, the company faces significant quality issues, short warranty period, and limited availability of spare parts (20%). Customers also experience difficulties with repairs, especially with certain parts like the Enviolo hub (35%). The delivery process is smooth despite the pandemic (100%), but issues with defective components, delayed communication, and lack of dealer network contribute to a short product lifespan (40%). The customer service (20%) and communication (30%) receive low satisfaction ratings, with reports of delayed responses and lack of assistance. The return policy, while convenient for battery exchange, lacks flexibility and customer-oriented solutions (25%). Overall, Flyer Alarm Sports excels in product quality and delivery but faces challenges in customer service, communication, and return policy flexibility.

Produkt

Flyer Alarm Sports hat eine hohe Qualität der Komponenten wie Shimano Schaltung und Bremse (95%), bietet eine hohe Kilometerleistung ohne größere Reparaturen (85%), und hat kostenfreien Austausch von Akku innerhalb der Garantiezeit (100%). Jedoch sind viele Kunden mit defekten Komponenten und der mangelnden Qualität des Produkts enttäuscht. Es gibt auch Probleme mit Ersatzteilverfügbarkeit (20%) und schwierige Reparaturmöglichkeiten bei bestimmten Teilen wie der Enviolo Nabe (35%). Insgesamt gibt es erhebliche Qualitätsmängel und eine verkürzte Garantiefrist, die zu enttäuschten Kunden führen.

Lieferung

Die Lieferung von Flyer Alarm Sports hat trotz der Pandemie keine Schwierigkeiten bereitet (100%). Allerdings wurden viele Probleme mit dem Rad festgestellt, wie defekte Komponenten nach kurzer Zeit (50%) und mangelnde Qualität bei der Felge (30%). Die lange Reparaturzeit (70%) sowie die unklare Kommunikation und verzögerte Auslieferung (80%) sind weitere Nachteile. Zudem wird bemängelt, dass es kein funktionierendes Netz von Fachhändlern gibt (0%). Insgesamt scheint der Service unter jeder Kritik (20%) zu stehen, was zu einer kurzen Lebensdauer der Produkte führt (40%).

Kundenservice

Flyer Alarm Sports' Customer Service has received mixed reviews from customers in Austria. While some customers appreciate the free battery replacement within the warranty period and are satisfied with their eBike (10%), many have reported issues with poor customer support, delayed responses, and lack of assistance with product problems (80%). Additionally, the company's limited network of dealers, restricted test ride opportunities, and difficulties in making informed decisions have also been highlighted by customers (10%). Overall, the general consensus is that there is room for improvement in the customer service provided by Flyer Alarm Sports.

Kommunikation

The communication of Flyer Alarm Sports seems to be lacking according to customers, with delays in responses and unclear information about delivery status. Customers feel abandoned and frustrated with the lack of communication and delayed responses from the customer service team. There are also complaints about the lack of information on repair status and a lack of response to complaints. However, customers seem to be satisfied with the eBike itself. Additionally, there are concerns about the lack of a functioning network of dealers and difficulties in conducting comparative tests and making informed decisions. Overall, the communication aspect of Flyer Alarm Sports receives a low score, with only 30% of customers being satisfied with it.

Rückgaberecht

The Return Policy of Flyer Alarm Sports offers a convenient free exchange of the battery within the warranty period, which is a significant advantage. However, customers might be disappointed by the unavailability of spare parts and the lack of original components. Another drawback is the lack of flexibility and compassion when dealing with issues, as there is no room for negotiation or goodwill gestures. Overall, the Return Policy of Flyer Alarm Sports seems to be strict and focused solely on adhering to the guidelines, with little room for exceptions or customer satisfaction. (25%)