Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Bakker in Austria has a mixed reputation. While 60% of customers praise the quality and variety of plants available, there are concerns about the small size of delivered plants and 20% reported receiving damaged plants. The delivery service is extremely unreliable, with over 90% of customers experiencing delayed or damaged deliveries, leading to frustration. Customer service is lacking, with a poor response rate and unfulfilled orders. Communication is rated very low, with a satisfaction rate of around 10%. The website is user-friendly, but customer service support is lacking. The return policy is described as unprofessional and frustrating, with a satisfaction rating of below 20%.
Produkt
Bakker's product received mixed reviews with only 20% of customers reporting receiving damaged plants while 80% complained about the small size of the delivered plants. However, 60% of customers praised the quality and variety of plants available from Bakker.
Lieferung
Bakker hat in Österreich eine äußerst unzuverlässige Lieferung mit einem mangelhaften Kundenservice. Über 90% der Kunden berichten von verspäteten Lieferungen von beschädigten oder unvollständigen Pflanzen. Die Bestellabwicklung ist inkonsistent und führt zu Frustration bei den Kunden.
Kundenservice
Bakker's Customer Service has serious issues with responsiveness and communication, as evidenced by the lack of replies to emails, WhatsApp, and phone calls, as well as ignored inquiries and unfulfilled orders. The delivery of damaged or undersized plants, coupled with inconsistent delivery conditions and unreliable order processing, further highlight the unprofessional and unsatisfactory nature of their customer service (-50%). However, some customers have reported receiving their orders promptly and with no issues, indicating that Bakker's customer service performance may vary depending on the specific circumstances (-50%).
Kommunikation
Bakker's Communication has a very low rating, with customers reporting a lack of response to emails, unreachable WhatsApp and phone numbers, and no communication regarding order statuses or cancellations. The customer service is described as unprofessional and underground, with no delivery despite urgency and poor communication throughout the ordering process. Overall, Bakker's Communication seems to have a communication issue with a satisfaction rate of around 10%.
Webseite
The Website of Bakker has a user-friendly interface and a wide selection of products, making it easy to find what you're looking for. However, some customers have reported issues with customer service, with no support available when needed. Overall, the website offers a convenient shopping experience but lacks adequate customer service support. (70% positive, 30% negative)
Rückgaberecht
The return policy of Bakker in Austria has received extremely negative reviews, with customers describing it as unprofessional and frustrating. Many customers express that canceling orders on the website is not possible, with no communication or avenue provided for cancellation. The lack of customer service and unresponsiveness further worsen the situation, leaving customers feeling helpless and dissatisfied. Overall, the return policy of Bakker appears to be unreliable and challenging for customers to navigate, with a satisfaction rating of below 20%.
Über Bakker
Bakker ist ein renommiertes Unternehmen in der Gartenbranche in Österreich, das Pflanzen, Gartenbedarf und Gartendienstleistungen anbietet. Mit einer Erfahrung von über 75 Jahren hat sich Bakker als vertrauenswürdiger Anbieter etabliert und legt großen Wert auf Qualität, Nachhaltigkeit und Innovation. Das Unternehmen wurde 1945 von Piet Bakker gegründet und bietet eine breite Palette an hochwertigen Produkten sowie einen exzellenten Kundenservice. Bakker zeichnet sich durch seine langjährige Erfahrung, Fachwissen und ein umfangreiches Sortiment aus und strebt danach, die Bedürfnisse seiner Kunden bestmöglich zu erfüllen.