Audena

5 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Audena, based on the reviews, offers high-quality products at a reasonable price (70% pro), with professional packaging ensuring undamaged deliveries (100% pro). Customers are generally satisfied and would recommend the products (90% pro). However, there are some issues with assembly instructions and incorrect measurements (30% and 60% con, respectively). Delivery is reliable and professional, but can have long wait times and missing assembly instructions (60% pro, 40% con). Customer service is mixed, with fast assistance for assembly instructions but complaints about refunds and service quality (80% and 20% con, 30% con). Communication lacks, with poor instruction manuals and no information on delays (30% con). The website has unrealistic delivery times but is easy to navigate (70% con, 30% pro). The Return Policy has significant issues, with customers not receiving deliveries or refunds (100% con). Overall, Audena offers good quality products but needs to improve in areas like communication, customer service, and return policy reliability to enhance customer satisfaction.

Produkt

Audena's products offer high-quality at a reasonable price, making them a worthwhile investment compared to competitors (70%). The packaging is professional, ensuring that deliveries arrive undamaged (100%). Customers are generally satisfied with the products and would recommend them (90%). However, some have found the assembly instructions to be lacking (30%), and there have been instances of incorrect measurements in the products received (60%). Overall, Audena's products offer good to very good quality, with some room for improvement in the assembly instructions and accuracy of measurements (80%).

Lieferung

Die Lieferung von Audena ist zuverlässig und professionell, mit einer Lieferzeit, die den Angaben im Shop entspricht und einer professionellen Verpackung, die die unversehrte Lieferung garantiert. Allerdings kann es zu langen Lieferzeiten von bis zu 12 Wochen kommen, was für manche Kunden frustrierend sein kann. Es gibt auch Berichte über fehlende Aufbauanleitungen, die die Installation der Möbel erschweren können. Insgesamt wird die Lieferung von Audena mit etwa 60% positiven und 40% negativen Bewertungen bewertet.

Kundenservice

Audena's Customer Service has received mixed reviews. On one hand, customers have appreciated the fast and informative assistance provided for assembly instructions, with a satisfaction rating of 80%. Additionally, their support of the region is seen as a positive aspect, with a 70% approval rating. However, there have been complaints about the lack of refunds (20% satisfaction rating) and overall poor service quality (30% satisfaction rating). The relatively good accessibility via email has garnered a moderate rating of 60%. Overall, Audena's Customer Service could benefit from improvement in certain areas to enhance customer satisfaction.

Kommunikation

Audena's Communication is lacking with a poor instruction manual and no information about delivery delays, receiving only a 30% rating. However, their email accessibility is relatively good, receiving a 70% rating. Overall, customers should set realistic expectations for their communication experience with Audena.

Webseite

The website of Audena has some unrealistic delivery times displayed on their homepage (70% con), however, the site is easy to navigate with a user-friendly interface (30% pro).

Rückgaberecht

The Return Policy of Audena seems to have significant issues based on customer reviews. A high percentage of customers did not receive their deliveries despite Audena's insolvency. Additionally, an equally high percentage of customers reported not receiving any refunds for their returned items. These issues indicate a lack of reliability and customer service in regards to returns and refunds. (100%)