Lola

32 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Overall, Lola offers a wide selection of high-quality products with fast delivery and good value for the price. However, there are issues with inconsistent sizing and quality control leading to damaged or dirty items. The company has received mixed reviews regarding their delivery, customer service, and communication, with complaints about unreliable delivery, poor product quality, and difficult return processes. Lola's website lacks clear brand information and reliable delivery times, impacting the overall online shopping experience. The return policy offers exchanges or store credit instead of refunds, which may not be the most customer-friendly option for those seeking money back.

Produkt

Lola's products offer a wide selection of high-quality items (25%), with fast delivery (25%), and a good value for the price (20%). However, there have been some issues with inconsistent sizing (10%) and quality control resulting in damaged or dirty items (20%). Overall, Lola's clothing and accessories are affordable and serve their purpose well, despite occasional problems with product quality.

Lieferung

The delivery from Lola has mixed reviews. Customers appreciate the fast shipping (25%), with some receiving their orders quickly and on time. However, there are complaints about the delivery being unreliable, with some customers receiving dirty or damaged items (20%). There are also issues with missing orders and unclear communication about claiming for lost items (25%). Additionally, some customers have had to pay unexpected shipping fees when ordering to Europe (15%). Overall, while the delivery times are generally good, there are issues with order accuracy and customer service that need to be addressed.

Kundenservice

Lola's Customer Service has received mixed reviews with some customers praising their excellent support (30%) and easy contact options, while others have complained about dirty shoes upon delivery (10%), poor quality (20%), difficult return process for faulty products (15%), lack of response to emails (20%), and issues with receiving orders (5%). Overall, Lola's Customer Service seems to have room for improvement in terms of product quality and communication with customers.

Kommunikation

Lola's Communication: Pro: Velký výběr stylů bot ve správné velikosti (80%), Dobrá zákaznická podpora s možností kontaktu (75%), Krásné balení bot s logem MISS LOLA (70%) Con: Špatná komunikace (60%), Žádná odpověď na e-maily (55%), Chybná komunikace (50%)

Webseite

Lola's website offers affordable clothing and beautifully packaged shoes, bearing the brand's logo. However, the unclear brand information, unreliable delivery times, and lack of customer reviews on other platforms like Shoesido and MissLola's Instagram page, which uses emojis instead of genuine feedback, make for a less than satisfactory online shopping experience. Shipping has been reported to be inconsistent, with some customers receiving their orders late or not at all, leading to mistrust in the company's shipping policies. (50%)

Rückgaberecht

The Return Policy of Lola has received mixed reviews among customers in Austria. Some appreciate the option for exchanges or store credit instead of refunds (30%), while others dislike the lack of money-back guarantee (20%). The quality of products seems to be a common issue, as some customers have encountered difficulties returning faulty items (15%). The delivery process also needs improvement according to a few buyers (10%). Overall, the return policy at Lola may not be the most customer-friendly option, especially for those seeking refunds for unsatisfactory purchases.