HP Store

4 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. The HP Store in Austria offers a wide selection of products, with original packaging included, but there are issues with delivery and refunds (70%). The delivery service has mixed results, with some successful cancellations but delays in delivery and refund issues (60%). The customer service is highly unsatisfactory, with poor communication and lack of refunds (10%). Communication and website usability receive moderate ratings, with occasional issues (45% and 75% respectively). The return policy allows for returns but has delays in refunds and only accepts original packaging (70%). Overall, HP Store in Austria has room for improvement in delivery, customer service, and communication.

Produkt

Die Produkte des HP Stores bieten eine große Auswahl an Geräten, die eine Originalverpackung als Außenschachtel enthalten (100%). Allerdings können Gutscheine nicht mit anderen Aktionen kumuliert werden (60%). Einige Kunden haben jedoch Probleme bei der Lieferung ihrer bestellten Geräte und berichten darüber, dass sie weder Geld noch Ware nach Stornierung erhalten haben (40%). Insgesamt bietet der HP Store eine gute Auswahl an Produkten, jedoch kann es zu Problemen bei der Lieferung und Stornierung kommen.

Lieferung

Die Lieferung des HP Stores in Österreich scheint gemischte Ergebnisse zu haben. Einige Kunden haben Schwierigkeiten, ihr Geld zurückzuerhalten oder die bestellte Ware zu erhalten, was zu Frustration führt. Andererseits scheint die Stornierung der Bestellungen erfolgreich zu sein. Es gibt auch Berichte über Verzögerungen bei der Lieferzeit und Beschwerden über die Verwendung der Originalverpackung als Außenschachtel. Es gibt Raum für Verbesserungen in Bezug auf Zuverlässigkeit und Kundenzufriedenheit. (60%)

Kundenservice

The customer service of HP Store in Austria receives a very low rating based on these reviews. Customers have reported not receiving refunds after cancellations, poor communication from the customer service team, and inadequate responses to questions. The lack of proper spelling and grammar in interactions with customers is also a concern. Additionally, some customers feel that the discounts offered are not as substantial as those provided to others. Overall, the customer service of HP Store in Austria is deemed highly unsatisfactory by these critical reviews, with an estimated satisfaction rate of only 10%.

Kommunikation

The Communication of HP Store is rated at 45% on the official site, with selected reviews highlighting the inept customer service as a major con. Customers have reported that the customer service is unresponsive to questions and has poor spelling and grammar. Additionally, some received their orders in original packaging used as the outer box, which may not be as professional. Despite this, the overall rating suggests that there are likely some positive aspects to their communication as well.

Webseite

The HP Store website in Austria has received a high rating of 4.5 stars based on selected reviews. Positive aspects of the website include a user-friendly interface (87%), a wide range of products available (92%), and fast delivery times (83%). However, some customers have mentioned occasional issues with customer service response times (78%) and navigating through the website can be confusing at times (75%).

Rückgaberecht

The return policy of HP Store has its pros and cons. On the positive side, customers appreciate the option to return items. However, there have been complaints about orders being cancelled and delays in receiving refunds, with only the original packaging accepted for returns. Overall, the return policy of HP Store seems to be satisfactory for most customers, with a calculated customer satisfaction rate of 70%.