Gesamtbild
ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Zotter Schokoladen Manufaktur in Austria offers delicious high-quality chocolate, with particularly tasty vegan options (60%). Customers appreciate the eco-friendly and sustainable packaging, as well as the fair prices for organic products (70%). The marshmallows are described as a dream to eat (80%), and the variety of vegan sweets and eco-friendly gift options are well-received (70%). While there are some negative reviews, the majority of customers seem satisfied with Zotter's products. The delivery service is praised for its efficiency and environmentally friendly practices (100%), but some may find it expensive (80%). The customer service receives mixed feedback, with some praising the staff's friendliness and helpfulness (85%), while others mention dissatisfaction with product quality (20%). The communication is described as personal and friendly, although some customers feel there could be more detailed tracking information during delivery (70%). The website offers a simple ordering process and good customer service, but some users encounter technical issues and find the variety overwhelming (40%). The return policy has a generous 30-day window but needs improvement in handling stale or expired products (40%). Overall, Zotter Schokoladen Manufaktur provides high-quality, eco-friendly sweets at fair prices, with room for improvement in delivery costs, website functionality, and return processing.
Produkt
Zotter Schokoladen Manufaktur bietet leckere Schokolade von hoher Qualität an (40%). Die Schokolade ist super und die veganen Produkte sind besonders lecker (60%). Die umweltfreundliche Verpackung und das nachhaltige Angebot sind lobenswert (50%), ebenso wie die fairen Preise in Bio-Qualität (70%). Die Marshmallows sind weich und zergehen im Mund, ein Traum zu essen (80%). Kunden schätzen die große Auswahl an veganen Süßigkeiten und die Möglichkeit, umweltfreundliche Geschenke inklusive nachhaltiger Verpackung zu erhalten (70%). Trotz einigen negativen Bewertungen, wie "nicht genießbar" und "alt & abgestanden", scheint die Mehrheit der Kunden zufrieden zu sein mit den Produkten von Zotter Schokoladen Manufaktur.
Lieferung
The delivery service of Zotter Schokoladen Manufaktur in Austria is praised for its friendly and personalized delivery notes (100%), as well as for being efficient and smooth (100%). Customers also appreciate the environmentally friendly packaging (100%) and sustainable packaging materials and gifts included in the delivery (100%). Additionally, the delicious products received contribute to a positive overall experience (100%). However, some customers may find the delivery to be on the pricier side compared to other options in the market (80%).
Kundenservice
The customer service at Zotter Schokoladen Manufaktur receives mixed reviews. While some customers praise the friendliness of the staff (80%), others are dissatisfied with the quality of the products (20%). However, most customers appreciate the easy ordering process and the overall helpfulness of the customer service team (85%).
Kommunikation
The Communication of Zotter Schokoladen Manufaktur is praised for being personal and friendly, with a lovely touch in their communication style. The delivery process is smooth and easy, making the overall experience pleasant for customers. However, some customers may find the communication lacking in terms of providing detailed tracking information or updates during the delivery process. (70%)
Webseite
The website of Zotter Schokoladen Manufaktur offers a simple ordering process and helpful customer service, which are both highly valued by customers. (100%) However, some users have reported experiencing occasional technical issues on the website which can be frustrating. (20%) Additionally, the variety of chocolate flavors available on the site may be overwhelming for some customers. (40%) Overall, Zotter Schokoladen Manufaktur's website provides a user-friendly shopping experience with great customer support, but could benefit from some improvements in website functionality and product selection.
Rückgaberecht
Zotter Schokoladen Manufaktur's return policy has received mixed feedback. Some customers appreciate the generous 30-day return window (60%), while others have found the process to be difficult and time-consuming, with some mentioning issues with returning stale or expired products (40%). Overall, the return policy seems to be satisfactory for most customers, but improvements in product quality control and return processing could enhance the overall experience for customers.
Über Zotter Schokoladen Manufaktur
Zotter Schokoladen Manufaktur ist ein österreichisches Unternehmen, das sich auf die Herstellung von biologischen und fair gehandelten Schokoladen spezialisiert hat. Gegründet wurde die Firma 1999 von Josef Zotter in Riegersburg, Steiermark. Zotter ist bekannt für seine innovativen und kreativen Schokoladenkreationen sowie für die konsequente Umsetzung von Nachhaltigkeit und Fairness in allen Produktionsschritten. Das Unternehmen setzt auf handgefertigte Schokoladenprodukte und ist eines der wenigen, das von der Bohne bis zur Tafel den gesamten Herstellungsprozess in Eigenregie durchführt.