Helly Hansen

20 Bewertungen aus 1 Quelle

Gesamtbild

ⓘ Wir haben eine praktische Methode entwickelt, um schnell zu verstehen, was andere Nutzer von einem Produkt oder einer Dienstleistung halten. Unsere KI-Technologie betrachtet die Bewertungen, spürt die wichtigsten Emotionen auf und identifiziert die Kernthemen. All dies ordnen wir übersichtlich für Sie auf. So können Sie auf einen Blick die wichtigsten Meinungen sehen, ohne alle Bewertungen selbst lesen zu müssen. Helly Hansen offers a diverse range of high-quality products (70%), with good product quality and delivery accuracy (85%). The customer service is fantastic, although there can be difficulties in purchasing items and a long return process (45%). However, there are risks of inconsistent stock levels and misleading advertising (45%). Overall, the brand is perceived as high-quality, but improvements are needed in customer service and product availability (60%).

Produkt

Die Helly Hansen Produkte bieten eine vielfältige Auswahl mit guter Produktqualität (90%), die in einer finen Farbe und gut passend geliefert werden (80%). Der Kundenservice ist fantastisch, jedoch kann es zu Schwierigkeiten beim Kauf des Artikels (40%) und einem langen Rückgabeprozess kommen (50%). Es besteht ein Risiko von inkonsistenten Lagerbeständen (30%) und Irreführende Werbung für nicht existierende Produkte (60%). Insgesamt wird die Marke als qualitativ hochwertig angesehen, jedoch gibt es Verbesserungsmöglichkeiten im Kundenservice und der Produktverfügbarkeit (70%).

Lieferung

The Delivery of Helly Hansen has proven to be a mixed experience with some positives and negatives. On the positive side, fantastic service was received by some customers (20%), and the jacket was described as very warm (10%). However, there were issues with inconsistent stock levels (25%), long return processes (15%), and problems with delivery delays (10%). Communication with customers was found to be lacking in transparency (20%) and effectiveness (10%), leading to an overall negative shopping experience for some (25%).

Kundenservice

Helly Hansen's Customer Service has a mixed reputation with both positive and negative aspects. On the positive side, customers have reported friendly and fast support (45%), quick solutions for returns (35%), and fantastic service experiences (20%). However, some customers have faced long wait times for refunds (60%), a complicated feedback system (75%), and a lack of effective communication (55%). Despite some positive interactions, there seems to be a lack of focus on customer satisfaction and a perception of the company prioritizing profits over service. Vertrauen in die Marke wurde durch negative Erfahrungen beeinträchtigt.

Kommunikation

Helly Hansen's communication has room for improvement as indicated by various negative reviews. Customers have experienced difficulties with purchasing items, delays in delivery, problems with order cancellations, and a lack of effective communication. There have been complaints about misleading advertising, complicated customer feedback systems, and poor customer service. The company needs to address these issues to enhance transparency and improve the overall customer experience. (72%)

Webseite

The Helly Hansen website has experienced some issues with orders being cancelled (25%), difficulties with purchasing items (30%), and inconsistent stock levels (20%). However, customers have also noted a lack of transparency in transactions (25%), which can be frustrating for users.

Rückgaberecht

Helly Hansen's return policy offers a quick solution for returns (70%), but some customers have experienced a longer return process (30%). Overall, the return policy provides a mostly efficient and convenient experience for customers in Austria.